Tag Archive for: Employment

Cyber-attacks: what’s the role of HR in preventing attacks?

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M&S, Harrods, and Co-op have all recently been victims of cyber-attacks. How can HR help prevent one at your company?

A few weeks ago, my wife got a concerned call from her mother. She was not able to buy a rotisserie chicken from M&S. The chickens were there, cooked and ready to eat. The problem was that the M&S systems were not able to print the tickets with the all-important barcode. This was bad news for my mother and father-in-law’s planned meal and even worse news for M&S. Later that day, the story broke that M&S had been the victim of a cyber-attack. Since then, further news has come that Harrods and the Co-op have also recently been victims of similar attacks.

Why are we talking about this? Have Narrow Quay HR had a radical rebrand to become IT specialists? No, the reason is that we want to think about the role of HR in preventing attacks and then in dealing with the consequences of them.  

What is the role of HR in preventing attacks?

Whilst the IT team obviously play an important role in trying to prevent attacks, the Verizon 2025 Data Breach Investigations Report, stated that 60% of breaches involved a human element. It’s therefore important that staff are trained in spotting and avoiding potential attacks. Many attacks come as a result of members of staff inadvertently clicking on a link in an email which then allows the virus to enter an IT system.

HR teams can assist with designing training to help ensure that policies have been read and understood and that employees don’t just take a ‘tick-box’ approach to say that they have read them.  Things to think about when designing this training might include:

  • ensuring the training explains why there are data security policies in place, what the risks are of a cyber-attack and the role staff play in helping to prevent one occurring.
  • refresher training: given the importance of this training, you should consider requiring all employees to attend refresher training every so often to keep the message in the forefront of their minds. Your employees need for instance to understand the importance of approaching emails with a healthy degree of scepticism and caution.
  • reporting mechanisms: staff must understand the need to swiftly report any concerns they have.  If for example they have inadvertently clicked on a link, speed is vital in dealing with it, computers might need to be isolated, systems shut down and so the sooner that IT are alerted the better.
  • no blame culture: mistakes can and do happen so it’s important that organisations foster a culture where employees who may be embarrassed by their possible mistake still speak up as soon as possible, without fear of negative consequences.

The attack has got into your systems – what can HR do then?

So despite the organisation’s best efforts, the virus is in your systems. What happens next? While the focus is likely to be on IT’s efforts, it’s important to remember to keep staff informed, of what is happening. You don’t need to give them every single detail, but remember that it’s likely to be an uncertain time for them and you want to avoid them getting their news from possibly ill-informed media or social media messages. You’ll also need to think about whether it’s possible for them to still work from home while you are dealing with the IT challenges. Once the immediate threat has been resolved, HR can support with reflecting on lessons learned and devising adaptations to training and policies, to avoid the likelihood of future occurrence.

With the increasing threat of cyber-attacks, HR teams have a lot to think about. If you would like to discuss this topic further or need our assistance on any other HR matter, please contact Simon Martin in our team on 07384813076.

Alcohol at work: a wellbeing or discipline issue?

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This year’s Alcohol Awareness Week (7-13 July 2025) focuses on ‘Alcohol and work’, making it a great opportunity for employers to review their approach. So, how do you balance managing behaviours with providing appropriate support to staff?

Why is it important for employers to act?

Alcohol misuse isn’t just a Christmas party concern – it can affect your organisation year-round. Staff who misuse alcohol can lack motivation or be irritable, impacting on colleague relationships. They may create risks for themselves or others connected to accidents at work, and may have poor timekeeping or attendance, due to hangovers or other more serious health complications.

The role of policies and procedures

An agreed policy helps to ensure alcohol-related issues are dealt with as legitimate workplace matters in a consistent way. Policies can set expectations about behaviour and the consequences of contravening the rules while also fostering a safe environment where employees can seek help. But policies aren’t the only tool for employers. Supporting employee wellbeing is crucial regardless of whether formal disciplinary action is required – they are not mutually exclusive.

The benefits of including wellbeing in your approach

Workplaces can inadvertently contribute to somebody’s risk from alcohol though long hours, stress, blurred work and home life boundaries, or alcohol being available at work events. Supporting staff wellbeing and creating a non-judgemental environment where they can request help, can support your duty of care to employees and potentially prevent problems becoming real issues at work. Additionally, this approach can enhance your reputation – by supporting people at a difficult time in their life you are more likely to attract and retain talented people and help minimise the impact of alcohol on their work.

Legal implications

While alcohol misuse itself is unlikely to be directly covered by the Equality Act 2010, related health impacts such as depression or liver disease may qualify as disabilities. In such cases, you must explore an employee’s health situation and consider reasonable adjustments to provide appropriate support.

What does practical wellbeing support look like?

Each situation will need to be considered individually. Options to support wellbeing could include:

  • Referring employees to Occupational Health for advice about health impacts and support strategies for you to consider.
  • Equip managers with knowledge of clear procedures and resources so that they can guide employees to avenues of support (internally and externally).
  • Ensure staff are aware of any Employee Assistant programme to access external support.
  • For those who prefer not to speak to somebody directly, have resources available on your intranet about addiction and advice for those struggling. 
  • Allow time off for recovery support or treatment to help an employee move forward.
  • Embed a professional, empathetic approach across the organisation to ensure consistency and build trust.
  • Maintain confidentiality about issues that are shared.
  • Regularly review workload and other potential stressors at work.
  • Consider the role of alcohol in workplace events.

In summary, it can be challenging, but it is possible to balance wellbeing support with managing alcohol-related behaviours. Clear policies set expectations and foster a safe, non-judgmental environment. You can also benefit your organisation by considering measures to support staff and develop a well-informed workforce.

If you would like help with managing alcohol at work or support for other HR matters, please contact Claire Parr in our team on 07385475786.

‘Banter’ in the workplace: why clear boundaries matter

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If recent tribunal cases are anything to go by, the likes of provocative texting and likening a colleague to an unpopular film character still pose a significant challenge for some organisations.

Just a bit of fun

Banter can be a powerful part of a healthy workplace culture— it strengthens relationships, helps to create a relaxed environment and can support teams to feel connected. But when left unchecked or taken too far, banter can easily cross the line into disrespectful or even discriminatory behaviour.

Employers must recognise the fine line between friendly humour and inappropriate conduct and set clear expectations to protect both people and the organisation. Some recent tribunal cases have highlighted the serious implications for employers of seeming to foster a culture of banter or failing to ensure staff are aware of what behaviour is and isn’t appropriate, with claims reaching into the thousands of pounds.  

The many faces of banter

And here’s the rub.  Not all banter is born equal. What’s playful to one person might feel deeply uncomfortable to another. It can take many forms:

  • Likening someone to a famous celebrity might be meant as harmless teasing, but it can be hurtful or even humiliating, especially if it’s repeated or public.
  • Nickname culture – ‘Gramps’, ‘Tiny’, ‘Princess’ – often used affectionately, but can easily veer into stereotyping based on age, size, or gender.
  • Sarcasm veiled as humour – Jokes about someone’s workload, intelligence, or background might sound funny to a group, but can isolate individuals.
  • Provocative or risqué jokes – Sexual innuendo, racially charged language, or mocking religious beliefs – even if intended ‘in jest’- can cause real harm and open the business up to serious complaints.

If left unchecked, what might start as ‘banter’ can quickly escalate into a toxic culture.

What are the implications for employers?

The Equality Act 2010 classifies that harassment is unwanted conduct that has the purpose or effect of violating a person’s dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment for an individual.  It also outlines the protection afforded to employees from unwanted behaviour relating to protected characteristics, which include race, gender, disability, sexual orientation, religion, or age. What’s important is the perception of the person on the receiving end of the comments or actions, not the intention of the orchestrator. Added to this is the new positive duty on employers to take reasonable steps to prevent Sexual Harassment introduced in October 2024, placing a proactive responsibility on employers to prevent sexual harassment in the workplace.

So it’s not hard to see how the banter examples above could easily fall foul of legislation, landing organisations in hot water.  But aside from the legal mandates, there are other serious consequences for organisations who fail to set appropriate expectations around behaviour:

  • Grievances or tribunal claims – HR teams and managers can become bogged down in complaints that could have been prevented with earlier intervention.  Disscrimination or harassment claims can lead to costly legal proceedings.
  • Reduced morale and trust – employees may become reluctant to speak up, share ideas, or report concerns.
  • Reputational damage – word travels quickly, and a workplace known for tolerating inappropriate humour may struggle to attract diverse talent.
  • Increased turnover – individuals who feel targeted or unsupported are more likely to leave, taking talent and morale with them.
  • Reduced productivity – lack of action to tackle inappropriate behaviour can lead to disengaged, less productive staff or increased absenteeism.

What steps can an employer take to safeguard against these consequences?

Set Clear Expectations – policies don’t need to be dry. Make it clear what is and isn’t acceptable, with real-life examples employees can relate to.

Educate and Train – awareness and training sessions help teams see things from different perspectives.  Banter is often subjective, so equip your teams to understand this.  Run training sessions on inclusive behaviour and unconscious bias, and don’t just make it a tick-box exercise—make it relevant and relatable.

Lead by example – senior management set the tone. If managers engage in or overlook inappropriate banter, it signals to others that it’s okay too. Leaders need to challenge problematic comments in the moment—respectfully but firmly.

Make it safe to speak up – encourage a speak-up culture where employees feel safe to raise concerns. Make sure they know how to report issues and feel confident they’ll be taken seriously.

Focus on Culture – building a culture of respect doesn’t mean banning humour—it means fostering empathy. But it’s an ongoing process that needs to be reflected in everything an organisation does.

Banter isn’t the enemy. But managing it is key to building a culture that’s fun and respectful. Done well, banter builds connection. But unmanaged or misguided, it can fracture teams, alienate individuals, and leave your organisation exposed. With a bit of structure, a lot of awareness, and the courage to call things out, it is possible to get the balance just right.

For further information on this topic or any other HR matter, please contact Sue Meehan Boyes in our team on 07384 468 797.

World Environment Day: how can organisations demonstrate their eco-consciousness?

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World Environment Day is on 5 June. It is the biggest international day for the environment and has been running since 1973. It acts as a platform to raise awareness globally on key environmental issues. The theme for 2025 is stopping plastic pollution.

Within organisations, strategies around environmental issues can also be labelled under other names such as ‘Sustainability’, ‘Environmental Social Governance’, ‘Climate Change’ or ‘Carbon Literacy’. These outline the environmental business practices organisations are committed to, as well as any ambitions around future targets, such as increasing renewable energy sourcing and waste management.

Eco-consciousness and sustainability have also become key factors in employer branding. A recent report by Deloitte highlighted that environmental consciousness has become an important factor in attracting job seekers, particularly amongst millennials and Gen Z professionals. Organisations should approach activities authentically. Both candidates and employees can be suspicious of organisational claims that may appear to be ‘greenwashing,’ so providing genuine information to demonstrate sustainability initiatives is key. Customers also have increased expectations to understand progress toward ambitions such as becoming carbon neutral.

What green initiatives might some employers already be doing?

In all likelihood, you are probably already taking some steps that support eco-consciousness on World Environment Day and beyond. These may not have started as a sustainable initiative, but they will have had impact. These might include:

  • Increased remote working – one of the impacts of the pandemic was that its increased regular working from home, which has changed travel habits reducing car journeys.
  • Online meetings – whereas before travelling to a meeting in person was not unusual, or attending interviews in person, now often these can be conducted online.
  • Less reliance on paper – Reducing paper print outs and retaining files electronically.
  • Improved waste management and recycling facilities – encouraging employees to recycle waste in office kitchens, replacing water coolers with drinking water taps.

What more can you do to demonstrate eco-consciousness within the workplace?

Many scientists outline how taking what may seem like small steps in making sustainable choices in daily life, which when many people do them collectively can make a big impact. Organisations can build on this in a number of ways:

  • Source local ingredients – whether it’s supplying tasty treats in your workplaces or catering for an event, using local suppliers who provide locally sourced produce supports the green initiative.
  • Encourage employees to participate in green volunteering initiatives such as planting more trees and seeds.
  • Build on existing recycling schemes. Monitor how the current schemes are working and consider if something needs to change or be improved. There’s always more that workplaces can do to extend recycling at work, including clothes and food recycling to support local charities and foodbanks.
  • Get your staff involved. Support and encourage employees to lead on working groups to get valuable feedback and ideas on eco-consciousness initiatives.

Taking actions to improve the environment is something that everyone can work together on, and the bonus is that it can help collaboration across teams and different generations. Recently some of the NQHR team signed up to a steps challenge – as well as encouraging some friendly competition amongst us, it’s made us think differently about the journeys we take, and whether to walk instead of using the car. In the first two weeks, the team has walked over a million steps …. and we’re still walking. Less pollution, improved health, team morale – everyone’s a winner!

To discuss more on this topic, please contact Rachel Walker in our team on 07392 090 890.

Biological sex and the Supreme Court Judgment: what are the practical implications for employers?

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The recent decision by the Supreme Court in For Women Scotland confirmed that the definition of ‘woman’,’ man’ and ‘sex’ in the Equality Act 2010 is based on biological sex. Now that this clarification has been provided by the Supreme Court, what does this mean for employers and the workplace?

Much of the discussion since the decision has centered around the use of single sex facilities i.e. toilets, washing and changing facilities. The Supreme Court touched upon this in relation to trans people’s access to single sex facilities in public spaces for service providers but was silent on the responsibility of employers.  Indeed, much of the debate since the decision has conflated the law for service providers and the law for employers. This article will help you to understand your obligations as an employer.

What is the law?

Access to single sex facilities in the workplace is governed by the Workplace (Health, Safety and Welfare) Regulations 1992 and not the Equality Act 2010. In accordance with these regulations, single-sex facilities must be provided in the workplace unless adequate gender-neutral provision can be made. To be gender-neutral, the facility must be in a room lockable from the inside for individual use, e.g. a room lockable from the inside with a toilet and hand-basin. A lockable cubicle within a room will not suffice. The 1992 Regulations were written some years before the Gender Recognition Act 2004 and are silent on any provision for transgender employees.

What does the Equality and Human Rights Commission (EHRC) say?

In an interim update the EHRC has stated that it is compulsory in workplaces to provide sufficient single-sex toilets, as well as sufficient single-sex changing and washing facilities where these facilities are needed.  The update also states that “where toilet, washing or changing facilities are in lockable rooms (not cubicles) which are intended for the use of one person at a time, they can be used by either women or men”.

In respect of trans employees, the update states that:

  • trans women (biological men) should not be permitted to use the women’s facilities and trans men (biological women) should not be permitted to use the men’s facilities, as this will mean that they are no longer single-sex facilities and must be open to all users of the opposite sex
  • in some circumstances the law also allows trans women (biological men) not to be permitted to use the men’s facilities, and trans men (biological woman) not to be permitted to use the women’s facilities
  • however, where facilities are available to both men and women, trans people should not be put in a position where there are no facilities for them to use
  • where possible, mixed-sex toilet, washing or changing facilities in addition to sufficient single-sex facilities should be provided

This is an interim statement issued by the EHRC in response to questions raised by the Supreme Court Judgment. The EHRC are proposing to amend the statutory code of practice for services shortly which will be legally binding. There is currently no such proposal to update the code of practice on employment.

What practical steps can you take as an employer to comply with the judgment?

The Supreme Court made it clear that trans people continue to have protection from discrimination under the protected characteristic of gender reassignment.  Employers must now carefully balance any conflicting rights between women and transgender people, whilst not undermining trans people’s rights. Here are some practical steps that you can undertake:-

  • Conduct a risk assessment of your facilities provision and their suitability in terms of privacy, safety and propriety for all employees and in particular in relation to women, people with religious beliefs, people with disabilities and transgender people.  
  • As part of your risk assessment consider whether you have facilities in rooms lockable from the inside for individual use.  If you do have this type of facility at your workplace, it is more likely that you could designate these spaces as genderless and lawfully operate an “inclusive” policy of allowing anyone to use them.
  • Where there is insufficient facilities to operate a genderless provision consider whether there are any changes that can be made to existing spaces to provide a genderless space that complies with the 1992 regulations.
  • Changing female facilities to genderless is unlikely to be sufficient. This would reduce the number of facilities available to women which could cause a group disadvantage to women, amounting to indirect discrimination. This is also unlikely to be compliant with the 1992 regulations.
  • If you have transgender staff in your workforce, remember that other staff may not always be aware that a colleague is transgender. Forcing a transgender person to use the facilities aligned with their birth sex for lack of suitable genderless facilities could effectively be outing that individual.  In these circumstances, it is sensible to give careful thought to a genderless provision as a first step.
  • Remember no employee should be left without suitable facilities.

Employers must navigate this area sensitively giving careful thought to creating and maintaining safe spaces for everyone in the workplace. It is important for employers to continue to maintain a respectful and inclusive working environment where all employees’ rights are upheld under the Equality Act. We are likely to learn more in the coming weeks as the EHRC commences consultation on the statutory code of practice for services, which aims to start on 19 May. Although this is limited to services there are calls for a similar update to the code of practice on employment which may bring further guidance for employers.  Any future guidance will be brought to you via our People Spotlight articles, as soon as that information is available.

For more information on this topic, please contact Lisa Reynolds in our team on 07771 316123.

Neurodiversity: Five things employers can do to get the best from neurodiverse staff

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ACAS recently published an independent report, which raises an important question: what can leaders and managers do to better support their neurodiverse employees; and why is it so crucial for them to take action?

Neurodiversity refers to the natural variation in how people think, learn, and process information, encompassing conditions such as autism, ADHD, dyslexia, and dyspraxia. This includes individuals who identify with these groups, whether formally diagnosed or not. According to the Acas report, entitled, “Bosses urged to do more to support neurodiverse staff”, it is estimated that between 15% and 20% of UK adults are neurodivergent. That’s a large proportion of our workforce who may not be getting the support they need.  In response to this, the following actions can be taken:

1. Recognise the importance of neurodiversity for your organisation (large or small)

It is often understood that a workforce that feels supported by their employer is likely to be more effective and this is no different for the neurodivergent workforce. By fostering an environment where everyone can thrive, you unlock creativity, innovation, and diverse problem-solving approaches that benefit your entire organisation.

2. Model inclusion through your actions and behaviours

Senior leaders have a key role in showing commitment to neurodiversity inclusion through their actions and behaviour. Raising awareness across your organisation is critical to normalising neurodiversity. Host workshops, seminars, or guest talks to educate staff about different neurodiverse conditions.

Creating a culture of inclusion also involves addressing unconscious bias. Neurodiverse individuals may face stigma or misunderstanding about their capabilities. Challenge stereotypes by celebrating achievements and showcasing the value neurodiverse employees bring to your organisation.

3. Equip your managers with the skills to support neurodivergent staff

Acas found that line managers are pivotal in supporting neurodivergent employees. It is therefore critical that your managers are able to foster understanding and empathy. Line managers need to feel capable and confident to discuss neurodiversity and know how to respond when someone tells them about their neurodivergence or asks for adjustments at work.

You should equip managers to recognise the strengths and challenges associated with neurodiversity and understand how to provide appropriate support. For instance, someone with dyslexia might benefit from text-to-speech software or additional time for written tasks, while an employee with ADHD might excel in roles with fast-paced responsibilities.

4. Consider neurodiversity throughout the employee lifecycle

Neurodiverse people will often get a first impression of your organisation through the recruitment process. Inclusive recruitment starts with your job descriptions. Avoid jargon or unnecessarily complex language that might deter neurodiverse candidates. Be clear about the essential skills required and flexible in how those skills might be demonstrated. For example, rather than demanding experience in a specific software, ask for a candidate’s ability to adapt to new tools.

During interviews, consider offering alternative formats. Some neurodiverse individuals might struggle with traditional face-to-face interviews. Providing the option of written responses, task-based assessments, or virtual interviews can create a more level playing field. Clear instructions, a structured agenda, and advance notice of questions can also reduce anxiety.

Considering where you can be flexible to get the best from your neurodiverse workforce then applies throughout the employee lifecycle in areas such as performance management and attendance management, training and the day to day interactions and open culture within your organisation.

5. Appreciate the individuality of neurodiverse conditions

Each neurodiverse person will have an individual experience of their neurodiversity. Being flexible in responding to this difference will support getting the best from your neurodiverse staff. For example, your workplace policies should be adaptable. Allowing flexible working hours or remote work options accommodates individuals who might find commuting or rigid schedules challenging. Additionally, ensure there is clarity in day to day communication—be explicit about expectations, deadlines, and feedback processes. Using project management tools and visual aids can help everyone stay on the same page. And if you are planning change at work, consider the timing, frequency, clarity and necessity of communication to reduce overwhelming people with information and ensuring the message is clear.

Regular check-ins and open communication channels build trust and allow employees to share what works for them. Instead of making assumptions, ask: “How can we support you to do your best work?” This not only personalises support but also empowers employees to take ownership of their needs.

A workplace for everyone

Creating a neurodiverse-inclusive workplace is not a one-size-fits-all approach. It requires your genuine commitment, ongoing education, and a willingness to adapt. By embracing neurodiversity, you can foster a richer, more dynamic workplace where every individual has the opportunity to thrive. In doing so, you not only enhance your own success but also contribute to a more equitable society.

It’s essential to recognise that supporting neurodiversity goes beyond ticking boxes or merely meeting legislative requirements. Instead, it’s about valuing the unique perspectives that each individual can bring. Everyone is different, and neurodiversity is just one dimension of diversity. Each person who comes to work contributes their own experiences, abilities, and challenges, and acknowledging this helps create a workplace where all employees feel valued and supported.

If you would like help with managing and supporting neurodiversity in your workplace or to discuss our forthcoming training on neurodiversity at work, please contact Claire Parr in our team on 07385475786.

New appointments strengthen Narrow Quay HR’s expertise across Charity, Commercial and Education Sectors

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We’re delighted to announce the arrival of two new HR consultants to the Narrow Quay HR team – each bringing sector-specific insight and a shared passion for delivering practical, people-centred HR support.

Rachel Walker joins us as an HR Consultant, bringing deep expertise in the commercial and charity sectors. With a track record of success at well-known organisations such as Historic Royal Palaces, Nationwide Building Society, the National Trust and Transport for London, Rachel has led cultural change programmes, delivered successful restructures, and coached leadership teams through complex people challenges. She brings a strong blend of strategic thinking and hands-on experience – from implementing major systems change to navigating employee relations in unionised environments.

Claire Parr also joins as an HR Consultant, further enhancing our education sector expertise. Claire is a  HR leader with extensive experience supporting independent schools across the UK. She’s worked closely with executive leaders and Trustees on everything from pay and pension consultations to organisational change and cultural transformation. Her practical knowledge of  managing HR in a school setting will be a huge asset to our growing client base in education.

Caitlin Anniss, Director at Narrow Quay HR, said:

“We’re always looking to strengthen the team with people who offer something new and valuable to our clients. Rachel and Claire bring exactly that – sector depth, commercial insight and a shared commitment to pragmatic, solutions-focused support. We’re thrilled to have them on board.”

Sarah Martin, Director at Narrow Quay HR, added:

“As demand for tailored HR advice continues to grow – particularly in education, charity and commercial settings – we’re proud to expand our specialist expertise with two consultants who really understand the unique challenges organisations face. Their appointments reflect our ongoing commitment to delivering credible, confident and compliant support to clients across the UK.”

Rachel commented:

“I’m passionate about providing HR support that really makes a difference – helping organisations to navigate challenges, engage their people and achieve their goals. I’m delighted to be joining a team that shares those values.”

Claire added:

“Joining Narrow Quay HR feels like a perfect fit. I’m particularly looking forward to working with schools and trusts, supporting them through everything from compliance to culture – and helping leaders feel confident in their people decisions.”

With Rachel and Claire on board, Narrow Quay HR continues to grow its reach and reputation as a trusted HR partner – offering clear, compassionate, and expert support across a wide range of sectors.

The Neonatal Care Leave and Pay Act 2023 comes into force on 6 April 2025. Are you ready?

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There will be a new statutory right to neonatal care leave, and in some cases, pay for parents of premature or seriously ill babies that are born on or after the 6 April 2025. So how are you going to practically implement these changes in your organisation?

Why has this Act been introduced?

According to the charity Bliss, one in seven babies born in the UK receive neonatal care, which is approximately 90,000 per year. The average stay in neonatal care is seven days, but the length of stay can vary significantly depending on how early the baby is born and where babies are born at up to 27 weeks of gestation, the average stay can be as long as 92 days.

What should employers be aware of?

The new legislation will only be eligible when a baby remains in neonatal care for at least 7 consecutive days, so is only likely to be taken by parents of premature babies and those requiring complex medical care.

Neonatal care is defined as medical care provided to a baby after birth in specific settings, such as medical care provided in a hospital. The regulations also clarify that routine post-natal check-ups and general health monitoring are not covered under the Act.

In summary, the new Act will consider the right to leave and the right to pay separately. This means employers will need to be clear on eligibility rules for any staff who request the leave and pay.

  • Neonatal care leave is a day-one right, which means any employee will be eligible regardless of length of service or earnings. This means that if the employee’s baby meets the above eligibility (i.e. remains in neonatal care for seven consecutive days), then an employee can take up to 12 weeks of leave in addition to any other family friendly leave entitlements.
  • Neonatal care pay is subject to length of service and earnings qualifying criteria.

With this in mind, employers will need to be mindful of how to discuss this with employees who may not realise that they may not be entitled to both.

Neonatal care leave

As stated above, eligibility for leave is when the employee’s baby remains in neonatal care for seven consecutive days. In this case, the employee can take up to 12 weeks of leave and this is in addition to any other family friendly leave entitlements. Further criteria are as follows:

  • The seven consecutive days requirement of neonatal care must be immediately after the birth and fall within the first 28 days of life
  • Leave cannot be taken for the first week of care and the leave is accrued in arrears
  • The leave must be taken within 68 weeks of the baby’s birth.

The above is useful to think about when considering how other periods of leave could be taken at this time, e.g. paternity leave could be taken before neonatal care is.

The leave is available for birth parents, intended parents in surrogacy arrangements, adoptive parents and partners.

The leave has been divided into two tiers which specify when the leave can be taken and the associated notice requirements:

  • Tier 1 applies when the baby is still receiving neonatal care. It can be taken in non-consecutive blocks. Employees need to advise their manager before their first day of Neonatal care leave, or as soon as reasonably practical
  • Tier 2 will apply after the baby has been discharged from neonatal care, and needs to be taken in one continuous block. Employees need to give at least 15 days’ notice to take a single week, or 28 days’ notice for two or more consecutive weeks- although employers could decide to waive the statutory notice requirements.

Neonatal pay

To be eligible for pay as well as leave, employees must have at least 26 weeks’ continuous service at the ‘relevant week’, which is the week preceding the 14th week before the estimated week of childbirth, or the week when the adopter is notified of the match. They must also earn at or above the lower earnings limit.

Employees can receive up to 12 weeks of pay, depending on how long their baby remains in neonatal care. The pay is set at the statutory rate or 90% of average weekly earnings, whichever is lower.

Further guidance

The government is planning to publish guidance to support both employers and employees in understanding the new right to neonatal care leave and pay.  At the time of writing, this guidance is expected before the end of March, so do watch out for further updates.

If you would like to discuss the new requirements further, please contact Rachel Walker in our team on 07392 090 890.

April marks Stress Awareness Month – an ideal time to reflect on the well-being of your employees

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Stress is as prevalent as ever in today’s workplace, significantly impacting overall productivity, morale, and even the long-term success of the organisation. So, are you doing enough to support your employees?

The impact of stress

Many of us will know that stress is a natural response to the demands and pressures of life, but when it becomes chronic or overwhelming, it can lead to burnout, anxiety, and depression. According to the Health and Safety Executive (HSE) statistics for 2023/24, 776,000 employees suffered from work-related stress, depression or anxiety. This of course does not include those suffering with non-work related stress, managing busy personal lives as well as work or other commitments.   

Stress affects every aspect of an employee’s performance, from their ability to focus, to their level of engagement and overall satisfaction at work. Beyond individual health concerns, the ripple effect of stress on a team can manifest as absenteeism, attrition, and decreased productivity.

What can employers do to minimise stress for employees

While recognising the symptoms and impacts of stress is important, employers need to take proactive steps to create a supportive work environment and help employees manage stress before it becomes overwhelming. Here are some key strategies:

  • Educate employees on stress management: as well as written resources, consider running  workshops, drop-in cafes, training sessions on specific coping strategies such as mindfulness and time management.
  • Promote open conversations and mental health support: creating an environment where employees feel comfortable discussing their stress and mental health challenges is crucial in reducing the stigma around seeking help and making employees feel more confident in reaching out when needed. Encourage managers to check in with their teams regularly in their 1:1s and offer a supportive ear. If the organisation has an Employee Assistance Programmes (EAPs), signpost staff to any resources that could help such as CBT or counselling.
  • Foster a healthy work-life balance: finding the balance between work and personal lives can be a struggle for many employees. Offering flexible work options, such as remote work or flexible hours, can greatly reduce stress by allowing employees to manage their time more effectively. Encourage employees to take breaks throughout the day to recharge, and discourage a culture of overwork, where employees feel obligated to work beyond their normal hours or be available on their non-working days.  Employers should model healthy work-life balance behaviours avoiding after-hours emails or communications unless absolutely necessary.
  • Create a positive work environment: foster a culture of recognition, inclusivity, and support, where employees feel valued and appreciated. Regular recognition of employees’ hard work can boost morale and motivate individuals to perform at their best. The physical work environment is equally important – adequate lighting, ergonomic furniture, and access to spaces for relaxation can all have a significant impact on stress reduction. Small changes to the physical environment can create a more calming and conducive atmosphere for productivity.
  • Provide opportunities for employee engagement: Engaged employees are less likely to experience chronic stress. Offering opportunities for employees to engage in team-building activities, professional development and volunteering can help create a sense of purpose and belonging. These activities not only promote connection between employees but also offer a break from the routine pressures of the workplace.
  • Monitor workloads and set realistic expectations: overwhelming workloads and unrealistic expectations are among the primary sources of work-related stress. Consider implementing a system for monitoring work levels and providing support when necessary. Managers should be trained to spot signs of employee burnout and take appropriate steps to distribute tasks evenly, offer assistance, or adjust deadlines.
  • Encourage physical activity and wellness programmes: physical health is directly linked to mental well-being. Encourage employees to participate in wellness programmes, such as fitness challenges, yoga sessions, or access to gym memberships. Physical activity can greatly reduce stress and improve overall health, leading to greater productivity and fewer sick days.

External resources

Organisations such as Mind, Stress Management Society and Mental Health Foundation all offer useful advice and guidance for employees on managing their stress.  Signposting to external agencies can be helpful in encouraging staff to take an active role in managing their stress.

Stress Awareness Month is a timely reminder that employee wellbeing is essential to the success of any organisation. But it’s not a one-off activity.  It should be part of ongoing communication with staff on managing their mental wellbeing, educating them on the risks of stress, encouraging self-reflection, providing a safe environment to share if they’re struggling, and providing the tools and resources for them to manage and mitigate the impacts of stress. By taking a continuous and proactive approach,  employers can build a resilient and engaged workforce.

If you’re looking for tailored strategies, support or guidance in managing stress in your organisation please contact Helen Couchman in our team on 07799 901 669.

The Employment Rights Bill and miscarriage leave: keeping up with the latest developments

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We continue to see changes to the Employment Rights Bill (ERB) with four amendments in just nine days. One such amendment is the inclusion of early pregnancy loss in bereavement rights.

Currently, employees who have lost a child under 18 years old or experience a stillbirth after 24 weeks of pregnancy have a right to two weeks’ paid bereavement leave. The proposed amendments would extend this right to employees who have experienced pregnancy loss as the result of a miscarriage, ectopic pregnancy, molar pregnancy or termination, or an unsuccessful attempt at in vitro fertilisation as a result of embryo transfer loss. Whilst this amendment is not as far reaching as those requested by the Women and Equalities Committee (WEC) which had recommended the law be changed to bring early pregnancy loss in line with existing provisions for baby loss after 24 weeks, it is seen as a positive step by government to recognise the need for all those suffering any form of pregnancy loss.

Development of the ERB

Coming back to the progress of the ERB, the good news is that it has just had its third reading and that should hopefully mean that the amended ERB will be published soon, meaning we will be able to take a breath and be able to consider the whole document.

We don’t yet have a clear idea of when it will come into law (i.e. when it will become the Employment Rights Act – we assume that will be the name) but if the Bill progresses at normal speed, the Bill should receive Royal Assent (which is when the King signs it) before Parliament breaks for the summer in July. That doesn’t mean it will come into force on that date. Once an Act has received Royal Assent, parts of what will then be the Act will come into force on different dates from then onwards.

There has been some speculation amongst legal commentators about when parts of the ERB will come into force. One commentator quoting his “source”, has said that the sections of the ERB that will abolish the ability to fire and rehire (which is likely to have a massive impact) will become law in October 2025, but other commentators are saying that it’s more likely to happen in Autumn 2026. The reality is we will have to wait to get that further clarity.

If you would like to see what’s in the current ERB and what the changes are, please take a look at the recent update prepared by our colleagues at VWV.

Whilst a plan of action seems impossible in the face of so much uncertainty, employers will need to prepare themselves for the changes when they come in, because they will amount to a significant change. We will continue to provide you with updates as and when detail arises and will also consider the likely practical impact of key sections in our regular editions of Spotlight.

If you would like to discuss how you can prepare for the ERB and its proposed amendments, please contact Simon Martin in our team on 07384 813 076.