Manage Conflict in Your Workplace
All organisations experience conflict from time to time. This can be highly disruptive and costly and it can be helpful at times to use alternatives to formal processes.
Through workplace mediation, we bring people together to talk through their issues with one of our impartial, accredited mediators. We always look to help you remedy situations, get everyone back on track and support them to find the best outcomes.
Contact us to talk to one of our accredited mediators for a free conversation as to how we can help you use mediation and what is involved.
How Mediation Can Help
Flexibility
Mediation can be used at any stage, including part way through formal processes, to pause the ongoing process, or as an alternative to formal processes. We would advise that the earlier the intervention the better.
Impartial Support
Our mediators are professional and impartial, encouraging all involved to be open and honest throughout the process.
Cost-Effective
Most workplace mediations can be completed in a day.
Our Workplace Mediation Process
Pre-Assessment Consultation
We offer a free telephone or video consultation to discuss your workplace dispute and check whether mediation is the most appropriate course. This usually includes a brief discussion about the background, checking the parties are agreeable to the idea of mediation, and any logistics (including potential dates).
Mediation Preparations
As we prepare for your mediation, we would have an initial separate discussion with those involved to ensure they are willing to participate, clear as to what is involved and what to expect. We are on hand to provide reassurance to those involved in the process and answer any questions.
The Mediation Session
Usually held over a full day which can be conducted online or in person. The day will concentrate on sharing perspectives, listening and identifying any agreed next steps. In certain circumstances, such as group mediation, more than one day may be required.
Follow Up
Following a successful mediation the mediator will contact each person at agreed intervals over a period of up to 6 months to check in with them how things have been between them since the mediation session and how they are getting on with their mediation agreement. .
Latest Case Study
A manager (A) and employee (B) had previously enjoyed a good working relationship, however following a number of events their working relationship had soured over a 12 month period.
How Did We Help?
There are a whole host of statistics about mediation success rates, there are several that indicate that it is successful in around 90% of cases.
In this case study we want to tell you about a mediation that we carried out, that helps show what that 90% looks like in practice.
Other Services
HR Outsourcing
Outsource HR projects to save valuable time, money and to have confidence that your projects are being managed by highly capable and specialised HR experts.
Workplace Investigations
Impartial investigators save valuable time when dealing with disciplinary or grievance issues and guarantee a confidential, practical and solution focused approach.
HR Solutions & Retainers
Whether you need a monthly retained contract to help manage day-to-day HR issues, or want a trusted expert to use as a regular sounding board, we offer flexible and practical options.
Testimonials
“Andrew, with his expertise in education HR, was just so good. Knowledgeable, efficient and supportive. A good listener and adviser. The other Panel members agree that the process went so smoothly due to Andrew’s expertise and careful guidance. Andrew needed to refer some matters to your legal team as the issue was sensitive. That advice came back promptly and clearly. This gave all of us confidence in the decision Andrew guided us towards – which it what we thought but having Andrew’s reassurance was invaluable. Cannot commend Andrew Miles highly enough.”
“We have used Narrow Quay’s retained HR service for the last year, and it has been transformational for us. Our senior managers now feel supported when navigating some often complex HR issues, and know that there is a professional yet empathetic voice at the end of the email or phone. The advice provided has been nuanced to our organisation, pragmatic, in-depth and salient. Requests have been responded to in a very timely way and frequent communication over the phone is always much welcomed – it is much easier to talk HR issues through. We are delighted with our relationship with Narrow Quay and look forward to another year of working together.”
“Massive belated thank you to Simon Martin for delivering a tailored session for our managers at Phoenix on employment law and HR challenges. A really engaging session providing fundamentals and stories of where things can go wrong if you don’t keep employees at the heart of your organisation. Great to be back working together again – creating healthy work cultures”
“This is essential training for any organisation. The content was well delivered by staff with well-grounded knowledge and expertise, and the session was dynamic and interactive. It really got the staff team to think about their personal biases and our institutional practice. It has heightened our awareness and further opened the door for us to continue the discussions about our organisational culture.”
“Narrow Quay HR were recommended to me to help with a complex and sensitive consultation process. I was immediately impressed with their professional, friendly and proactive approach. They had a keen understanding of the education sector and as an independent school I found their expert assistance invaluable”
“Participants’ feedback was overwhelmingly positive with every session being rated either Good or Outstanding. This was one of the best professional development days that we have had from an external provider and I can recommend Sarah and Caitlin without hesitation.”
“It was a constructive and positive experience working with the Narrow Quay team. We were provided with expert contextual advice and the professional, fully-engaged service helped us resolve a number of complex HR issues, aiding whole School strategic development. Highly recommended.”
“Caitlin always considers our situation holistically, taking the bigger picture view, and delivers a creative, original and well considered opinion.”
“Sarah’s advice has been excellent throughout.”
“We have used Simon on occasions to meditate between colleagues. We were very pleased with the resolution and the parties have a much-improved working relationship. We would happily use Simon and Narrow Quay’s services again.”