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As part of the suite of changes introduced under the Employment Rights Act (ERA) 2025, October 2026 sees two key changes in harassment legislation.

The first is the requirement on employers to comply with enhanced duties regarding sexual harassment prevention; the second change reintroduces a duty to prevent third party harassment. In this article we look at what these changes mean for your organisations, along with checklists to help you prepare.

Strengthening the law: the new enhanced prevent duty for sexual harassment

The sexual harassment preventative duty was introduced in October 2024, requiring employers to take reasonable steps to prevent sexual harassment in the workplace. From 30 October 2026 this duty is being strengthened.

Key changes

  • Employers must now take all reasonable steps to prevent sexual harassment in the workplace.
  • The addition of “all” signals a much higher threshold, requiring proactive risk management, systematic planning, and documented preventative action.
  • Regulations clarifying what counts as “reasonable steps” are expected in 2027, but employers must comply with the higher duty from 30 October 2026. Whilst we wait for the regulations, you should continue to use the EHRC 8-step guide for your approach.

Third-party harassment

In addition to the strengthening of the sexual harassment prevent duty, the ERA 2025 reintroduces employer liability for third-party harassment. This means that, from 30 October 2026, you could be held responsible if an employee is harassed by someone outside your organisation, such as a customer, contractor, or member of the public, and you have not taken all reasonable steps to prevent it.

Key changes

  • Employers are liable even if unaware of the harassment.
  • Protection extends to all nine protected characteristics under the Equality Act 2010.
  • Liability can arise from a single incident.
  • A statutory duty requires employers to proactively prevent harassment.

Checklist for employers

  • Review policies and procedures
  • Review your anti-harassment policies to ensure they are fit for purpose.
  • Ensure that reporting channels are clear and consistent across all related policies.
  • Update harassment policies to include third-party harassment.
  • Ensure grievance and whistleblowing policies address this issue.
  • Conduct risk assessments
  • Create tailored risk assessments by sector and role – avoid a one-size-fits-all approach.
  • Identify higher risk scenarios (e.g., lone working, client visits, social events, high customer volume, travel, overnight stays).
  • Identify roles or situations where employees are at higher risk of third-party harassment.
  • Tailor preventative measures based on these risks.
  • Provide training
  • Deliver regular, effective and practical training to all staff including managers, and senior leaders.
  • Train employees and managers to recognise and report third-party harassment.
  • Include guidance on handling complaints and supporting affected employees.
  • Maintain training logs to evidence compliance.
  • Strengthen reporting mechanisms
  • Ensure reporting channels are accessible, confidential, and effective.
  • Communicate whistleblowing protections to employees.
  • Review third-party contracts
  • Include anti-harassment clauses in agreements with suppliers, contractors, and clients.
  • Add provisions to terminate contracts if harassment occurs.
  • Enhance workplace safeguards
  • Implement practical measures, such as signage, panic buttons, or two-person working policies, where necessary.
  • Monitor and review
  • Regularly review policies, training, and risk assessments.
  • Use harassment complaint data to improve preventative measures.

Why preparation matters

These changes will fundamentally alter the legal landscape for employers. The strengthening of the sexual harassment prevent duty and the introduction of third-party harassment liability requires proactive measures to protect employees. Failing to prepare could lead to costly claims, reputational damage, and increased scrutiny from regulators.

By reviewing your policies, processes, and training now, you can ensure compliance, foster a safer workplace, and minimise risks. Proactive preparation will not only help you meet your legal obligations but also demonstrate your commitment to creating a fair and inclusive working environment.

For further information on this topic, please contact Lisa Reynolds in our team on 07771 316123.

Home | AI

Imagine being dismissed from your job – do you call a solicitor or do you open TikTok to find out whether you have a claim? For many people, including some of your employees, the latter option is the obvious choice.

Social media has become a popular source of legal information, with employment lawyers and workplace influencers using short videos to explain workplace rights. Alongside this, AI tools such as ChatGPT are also being used to answer legal questions and produce correspondence within seconds.

We’ve looked at available data on where people are seeking legal advice and what we’ve found is that the way people are accessing that advice has changed (see table below). The data suggests that social media platforms may have become the most popular source for seeking advice on workplace grievances.

In the past, if an individual was looking for some advice on a workplace matter, they might have approached a solicitor, contacted a trade union or organisations such as ACAS or Citizens Advice, or relied on referrals from their friends and family. This undoubtedly still happens. However, social media and AI have changed the landscape. Now if you have a employment concern, you can simply plug the details into any AI tool and ask, “does this sound like it goes against my employment rights?”. Likewise you might simply come across a TikTok post describing a situation very similar to your own. TikTok is full of content creators, many with hundreds of thousands of followers, who offer advice on a variety of employment matters – what could amount to a legal claim, what evidence employees should keep and when it may be appropriate to seek further advice. Many viewers use the comment sections to share their own experiences and ask questions relating to their own situations.

AI has also improved accessibility for many people, as it can simplify complex legal terminology, summarise cases and translate information into different languages almost instantly, making it easier for people whose first language is not English. For someone who may be hesitant to contact a solicitor immediately, these tools can provide enough confidence to take that next step.

Accessibility versus accuracy

Although online content can help people understand their rights, and AI can produce content that looks credible at first glance, accuracy is not guaranteed. Indeed, these tools can create issues for both those seeking the advice and for employers responding to their employees. AI tools tend to generate lengthy responses containing unnecessary information, making it difficult for users to identify what is relevant to their situation. More concerningly, it has been shown to produce inaccurate information and even non existing cases. A 2024 Stanford-led study found that leading AI legal research tools produced fabricated or incorrect legal information in a significant proportion of responses. This can lead to challenges for employers who need to respond to AI generated communications from employees. It can impact significantly on the amount of time needed to provide a response and it can also increase cost, if specialist advice is needed to check legislation cited by individuals.

Platforms such as TikTok can be excellent educational tools with short videos often simplifying legal issues to fit within time limits. This can unintentionally give viewers the impression that every case is straightforward, when in fact employment disputes often depend on detailed evidence and consideration of the specific individual circumstances. Confidentiality is another key concern. Employees may share sensitive details about ongoing workplace disputes online, often without fully considering the potential repercussions. Additionally, comment sections can become a breeding ground for misleading or conflicting advice, frequently offered by individuals without any legal qualifications.

What’s the future?

Social media and generative AI have transformed the way people access legal information, making employment law more accessible than ever before. These tools can help employees understand their rights and identify potential issues, but they should be used as a starting point for informed discussion rather than as a source of unquestioned, copy-and-paste advice. This presents a challenge for employers. Once an employment relationship has become adversarial, questioning an employee’s reliance on AI-generated content or advice found on platforms such as TikTok may be perceived as an attempt to discourage them from raising legitimate concerns or seeking support. With that in mind, your focus should not be on discouraging the use of these tools, but on promoting a balanced and informed approach—recognising both their value and their limitations, while encouraging constructive dialogue and, where appropriate, professional advice.

We’d love to get your views on this topic and have attached a short anonymous questionnaire here. It will only take you about 5 minutes to complete. We’ll share any interesting insights in our next issue.

In the meantime, for more information on this topic, please contact Sarah Martin in our team on 07799 136091.