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Conducting fair and robust workplace investigations

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A recent decision from the Employment Appeal Tribunal in Chand v EE Ltd [2026] EAT 17 offers a timely reminder of how important a thorough and balanced investigation is when managing disciplinary matters.

For many organisations, investigations are often carried out under time pressure and in challenging circumstances. However, this case highlights how weaknesses in the investigation process can undermine a dismissal decision and expose employers to significant legal and reputational risk.

This case provides a useful reminder that when investigations are rushed, poorly structured or influenced by assumptions, dismissal decisions can quickly unravel.

The case in brief

Elizabeth Chand had worked for EE Ltd for 16 years as a Senior Customer Advisor with an otherwise unblemished record. She was dismissed for gross misconduct following four incidents which the employer believed amounted to fraud.

Ms Chand admitted that mistakes had been made but denied any fraudulent intent. She also explained that she had been experiencing significant personal stress while caring for her unwell parents.

The Employment Tribunal concluded that the employer did not have reasonable grounds to determine that fraud had occurred. While one of the incidents did represent a serious breach of policy, the tribunal found that the investigation had not properly established fraudulent intent. The Employment Appeal Tribunal ultimately upheld the finding of unfair dismissal.

Where the investigation process fell short

One of the key issues identified by the tribunal was the way in which the allegations had been assessed. Rather than carefully analysing each incident individually, the employer considered the four matters collectively and allowed an assumption of fraud to shape the overall conclusion.

This approach blurred the distinction between the actions of a customer attempting to commit fraud and the actions of the employee herself. As a result, the tribunal concluded that the employer did not have reasonable grounds for believing the claimant had committed fraud.

The investigation also failed to give sufficient weight to important mitigating factors, including Ms Chand’s long record of service and the personal pressures she was experiencing at the time.

Perhaps most significantly, the appeal process did not address the shortcomings of the original investigation. Instead of conducting an independent reassessment of the evidence, the appeal decision largely upheld the initial findings.

What this means for employers

While the circumstances of this case were specific, the underlying issues are common in workplace investigations. When investigators begin the process with a fixed assumption about what has happened, there is a risk that evidence will be interpreted in a way that confirms that assumption rather than objectively testing it.

This is why a structured and impartial investigation process is so important. The purpose of an investigation is not to prove wrongdoing, but to establish the facts as fairly and thoroughly as possible before any disciplinary decisions are made.

Good practice when conducting investigations

In practice, a fair investigation should begin with clearly identifying the allegations and determining what evidence is required to understand what has happened. Investigators should gather relevant documentation, interview witnesses where appropriate and ensure the employee involved has a full opportunity to respond to the concerns raised.

It is also important that each allegation is assessed on its own merits rather than being grouped together or influenced by assumptions about intent. Investigators should carefully document how evidence has been considered and explain the reasoning behind any conclusions reached.

Where personal circumstances or mitigating factors are raised, these should be properly explored and considered before determining the appropriate next steps.

Maintaining detailed records throughout the process is equally important. Clear documentation helps demonstrate that the investigation has been conducted fairly and can provide essential evidence if decisions are later challenged.

Protecting your organisation

From a legal perspective, the fairness of an investigation is often central to whether a dismissal will be considered reasonable by a tribunal. If employers rely on assumptions rather than evidence, or fail to properly consider mitigating factors, disciplinary decisions are far more vulnerable to challenge.

Taking the time to conduct a careful, objective and well-documented investigation not only supports fair outcomes for employees but also helps protect organisations from unfair dismissal claims, costly litigation and reputational damage. When handled well, workplace investigations reinforce fairness, consistency and accountability across the organisation – while ensuring that decisions stand up to scrutiny if they are ever challenged.

If you would like to find out how Narrow Quay HR can support with a workplace investigation for your organisation, please contact Bethan Arora in our team on 07584 638 860.

Menopause in the workplace: what employers should be doing now

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Menopause is becoming an increasingly important workplace issue, especially as more people are working later in life. For many employers, it’s likely that some staff are experiencing menopause or perimenopause, and for certain individuals, symptoms can significantly impact their wellbeing and ability to work effectively.

For larger employers (those with 250 or more employees), there’s a clear direction of travel: the Employment Rights Act 2025 framework will soon require these organisations to publish equality action plans, including measures on menopause support. While smaller organisations won’t be required to do this, the changes send a strong signal about the growing focus on menopause in the workplace.

Even though menopause isn’t currently a standalone protected characteristic under UK law, employers should be aware that workplace issues linked to menopause can still create legal risks. For example:

  • In some cases, menopause symptoms may meet the legal definition of a disability if they have a substantial and long-term impact on day-to-day activities.
  • Treating someone unfavourably because of menopause-related issues could fall within these protected characteristics.
  • Employers have a duty to ensure workplace conditions don’t negatively affect employees’ health, which could include accommodating menopause-related needs.

Practical steps employers can take

For organisations of all sizes, adopting good practices around menopause can help reduce risks, support employees, and create a positive workplace culture. Smaller employers may not face formal reporting requirements, but acting now can reflect best practice and help prevent future issues.

Here are some practical steps to consider:

  1. Create a Menopause Policy or Guidance
    Having clear information about how employees can access support and raise concerns can be invaluable. A policy doesn’t need to be overly complex—it’s about showing that you take menopause seriously and are ready to help.
  2. Train Managers to Handle Sensitive Conversations
    Managers should feel confident talking about menopause and recognising when someone might need support. This could include understanding how symptoms might affect performance and knowing what adjustments can be made.
  3. Consider Reasonable Adjustments
    Small changes can make a big difference. For example:
    • Flexible or temporary changes to working hours.
    • Access to cooler workspaces or improved ventilation.
    • Adjustments to uniforms or dress codes.
    • Allowing additional breaks when needed.
    These adjustments don’t need to be costly or complicated, but they can significantly improve an employee’s ability to work comfortably.
  4. Handle Absence Fairly and Sensitively
    If someone needs time off due to menopause symptoms, it’s important to manage this with care. Reviewing your absence management processes to ensure menopause-related absences are treated fairly can help avoid unnecessary conflict or misunderstandings.
  5. Encourage an Open Culture
    A workplace where employees feel comfortable discussing menopause and asking for support is likely to be more inclusive and supportive overall. This could involve raising awareness about menopause among all staff and showing that it’s not a taboo subject.

Why it matters

Supporting employees through menopause isn’t just about compliance or avoiding legal risks. It’s also about creating a workplace where people feel valued and supported. For smaller organisations, these steps can help retain experienced staff, reduce absence, and demonstrate a genuine commitment to employee wellbeing.

Even if your organisation isn’t directly affected by future reporting requirements, taking proactive steps now will align with emerging best practices and help minimise potential employment law risks.

For more information on this topic or to discuss other HR support needs, please contact Claire Parr in our team on 07385 475786.

Zero hours contracts: using them appropriately and effectively

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As part of its Plan to Make Work Pay, the government has pledged to “ban exploitative zero hours contracts” and “end one-sided flexibility”.

Employers have become more aware of the precarious nature of zero-hour contracts and the negative perception they can attract, but if used appropriately, they can be highly beneficial for employers in offering flexibility in how they manage their workforce.

Why use zero hours contracts?

Zero-hour contracts can allow businesses to respond to fluctuations in demand for staffing levels, to ensure that staff are only engaged when required, allowing a greater control in labour costs. Employers can have access to workers without committing to fixed hours, which means they can adapt to changing circumstances. This means they can be useful for organisations where there may be seasonal or unpredictable workloads, such as hospitality, event planning or retail. Yet, research by the TUC found that almost half of zero hours contract workers have been with their employer for over 2 years, and only a minority of these workers were in roles which are truly as a stop-gap temporary resource.

Zero hours contract can also offer flexibility for individuals. According to research by the CIPD, the highest proportion of workers on zero hours contracts are 18-24 year-olds, and their research found that one-fifth of students have a zero hours contract, which enables them to balance studying alongside ad hoc work.

How can employers use zero hour contracts well?

  • Provide clarity in terms of engagement

Ensure that it is clear to zero hour workers that there is no guarantee of hours, and that they have the right to refuse work. They should also be clear on how they will be paid, which must comply with National Minimum Wage requirements. Zero hour workers are also entitled to holiday pay, and for time spent on work-related training. These terms should be outlined in writing.

Casual workers would require different terms of engagement so employers would not be able to use their standard employment contract.

  • Shift allocation and communication

Allow sufficient notice for workers when planning possible shifts. Be transparent with zero hour workers on how shifts are offered and consider if there are any processes required to ensure fairness in how they are allocated. This can help build positive working relationships.

  • Monitor and review working patterns

It is good practice to monitor the usage of zero hours workers. This will help establish if zero hours contracts are still the most appropriate resource for the role. This may also help identify if a regular pattern of work is emerging, which could lead to any claims around employment status. This will also allow you to adapt any contracts or working practices in response.

  • Record-keeping

Keeping accurate records of hours worked, pay and entitlements will help ensure you comply with legal obligations. It can also be a good idea to keep records of how shifts have been allocated, including offers and refusal. This reinforces that workers can choose to accept or refuse work.

  • Fair treatment

You should ensure that zero hour workers are treated fairly and are not discriminated against. They should receive appropriate training for tasks they are expected to perform and be made aware of any health and safety requirements for their role.

Greater regulation is coming on the use of zero hours contracts, with measures being introduced by the Employment Rights Act to include a requirement for employers to offer guaranteed hours contracts based on their average hours worked during a reference period. Workers will also gain rights to reasonable notice of shifts and compensation for late changes. These rights extend to agency workers. These changes are timetabled for 2027 with the detailed operation of these rights being set out in future regulations. Using the time now to review existing practices and use of zero hours contracts will ensure employers are in the best position to comply with these changes.

If you need further advice or assistance with drafting contracts or reviewing your practices, please contact Rachel Walker in our team on 07392090890.

Multi-generational workforces: bridging the generation gaps and embracing workplace diversity

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Have you ever found yourself in a meeting where the ideas are flying, but you notice that some colleagues are struggling to connect? Maybe it’s the seasoned manager who prefers face-to-face discussions, while the younger team member is more comfortable firing off messages. With four generations now working side by side, these moments are becoming increasingly common. But rather than seeing generational differences as a challenge, what if we reframed them as an opportunity?

Of course we should never make assumptions about people’s experience or interests based on their age, but being alive to the topic of multi-generational teams can play an important part in your workplace inclusion. By embracing the unique perspectives and experiences each age group brings, you can foster collaboration, spark innovation, and build a stronger, more inclusive team. Here are some ways to bridge the generational gap and make diversity work for your organisation.

Recognise and adapt to communication styles

Think about how you communicate with your colleagues. Do you prefer picking up the phone or sending a quick instant message? These preferences often reflect generational habits. Baby Boomers and Gen X might lean towards emails or in-person chats, while Millennials and Gen Z are more likely to favour WhatsApp or Teams. The key is to meet people where they are. By offering a mix of communication tools and encouraging adaptability, you can help everyone feel heard. Try introducing shared platforms like Microsoft Teams, where colleagues can choose between chat, video, or document collaboration

Address unconscious bias to foster inclusion

We all carry assumptions, even if we don’t realise it. How often do we hear comments like “older employees resist change” or “younger workers lack loyalty”? These stereotypes can undermine trust and teamwork. Instead, challenge these biases by celebrating real-life success stories such as the experienced manager who mastered new tech or the young recruit who led a long-term project with dedication. By addressing these biases openly, you can create a culture where everyone feels valued for their contributions.

Build cross-generational teams for collaboration

Imagine pairing a Gen Z social media whizz with a Gen X strategist on a marketing project. The younger team member might bring fresh ideas and digital expertise, while the older colleague offers a wealth of experience and a big-picture perspective. By intentionally creating cross-generational teams, you can encourage collaboration and mutual learning. It’s not just about solving problems – it’s about building respect and understanding between colleagues.

Offer flexible working to meet diverse needs

Flexibility isn’t just a perk; it’s a necessity in today’s workplace. Different generations have different priorities. While older employees might value phased retirement or part-time roles, younger colleagues may be looking for remote working options and opportunities for growth. Offering tailored policies, such as hybrid working or sabbaticals, shows that you understand and respect these diverse needs. It’s not one-size-fits-all, and that’s the beauty of it.

Celebrate generational diversity in workplace culture

Have you ever been to a work event that felt like it was designed for someone else? Social activities can unintentionally exclude people, whether it’s the time of day, the focus on alcohol, or the type of activity. Instead, think inclusively—offer non-alcoholic options, schedule events during work hours, and mix up the activities to appeal to different preferences. Recognising generational achievements in team meetings or newsletters can also reinforce the value of diversity and collaboration.

Generational diversity is more than a buzzword—it’s an opportunity to create a richer, more inclusive workplace. By recognising communication differences, challenging biases, and fostering collaboration, you can build a team where everyone thrives. So next time you’re in a meeting, look around. Those different perspectives aren’t just gaps to bridge—they could be the positive foundation of your workforce.

For more information on this topic or to discuss other HR support needs, please contact Claire Parr in our team on 07385475786.

National Apprenticeship Week 2026: why apprenticeships matter

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As it’s National Apprenticeship Week from February 9th to 15th 2026, I wanted to share my own experience of working with apprenticeships, in particular the value they can bring to organisations.

Having worked in organisations where I was involved in the recruitment, onboarding and mentoring of apprentices, a career highlight for me has been watching their growth and development into their roles. Years on, seeing LinkedIn posts from former apprentices on how their careers have flourished has provided a real sense of satisfaction.

But personal satisfaction is not the only benefit for organisations. By combining on-the-job training in the workplace with external training at a college for a nationally recognised qualification, organisations benefit from a structured career route for their staff along with the development of both practical skills and theoretical knowledge.

The last few years have seen vast developments in the structure of apprenticeships and they now cover a huge range of occupations and sectors such as animal care, digital technology, legal, childcare, accounting, cyber security and science. This means many more organisations can consider whether an apprenticeship offers them another route to bring talent into the workplace.

Building on this, the theme for this year’s National Apprenticeship Week is “Skills for Life” which focuses on how apprenticeships provide opportunities for broader, lifelong skills, and are not just aimed at building career-specific abilities.

Apprenticeships can also play a role in breaking down barriers and encouraging diversity. For example, women remain underrepresented in many technical roles such as maintenance and engineering. Encouraging underrepresented groups to explore technical career paths through apprenticeships can increase the pipeline and improve diversity in this field. Apprenticeships can also provide accessible opportunities for individuals who may not follow traditional academic routes, allowing them to explore their potential, reducing unemployment rates and fostering social mobility.

Many employers are already acknowledging these benefits. In a recent CIPD study, 80% of employers felt that hiring apprentices had benefited them in improving future skills in their business. In the same study, 70% of employers running apprenticeships had seen improvements in the goods and services they offered, identifying that apprentices can help foster innovation by bringing in new ideas and ways of working, which in turn can also improve economic resilience. The government has also seen the opportunity for apprenticeships to increase national productivity and has been promoting them over recent years. For many, apprenticeships are seen as an effective way to close skills gaps that align to organisational needs, which enable businesses to improve their organisational efficiency and productivity.

If you’d like discuss this topic further, please contact Rachel Walker in our team on 07392090890.

The Employment Rights Act: time to get ready!

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After more than a year of discussion and anticipation, the Employment Rights Bill has officially become law, receiving Royal Assent on 18 December 2025. The Act marks a significant shift in employment law, introducing the biggest changes in employment law and practices for over a decade. The changes will impact HR practices across organisations.

With the first measures set to be implemented in April 2026, it’s important that employers proactively prepare for the changes to ensure compliance and adapt workplace policies accordingly. To help you prepare, we outline the summary changes in order of implementation.

Family leave enhancements (April 2026)

Family leave rights are significantly expanded:

  • Day-one rights to unpaid parental leave and paternity leave.
  • Bereavement leave extended to include pregnancy loss before 24 weeks.

Actions:

  • Update family leave policies to incorporate new statutory entitlements.
  • Educate managers on supporting employees during bereavement and pregnancy loss.
  • Create clear communication materials to ensure employees understand their rights.

Statutory sick pay changes (April 2026)

The Act simplifies statutory sick pay (SSP) entitlements:

  • SSP will be payable from day one of sickness absence, removing waiting days.
  • All employees, regardless of income, will be entitled to SSP.

Actions:

  • Review sickness absence policies and payroll systems to accommodate SSP changes.
  • Communicate the new entitlements to employees and managers.
  • Monitor sickness absence trends to manage potential increases in costs.

Trade union access and recognition (April and October 2026)

The Act simplifies union recognition processes and strengthens trade union rights:

  • From April 2026: Establishment of the new Fair Work Agency and simplified trade union recognition process.
  • From October 2026: Further trade union rights, including strengthened access rights for independent trade unions.

Actions:

  • Integrate trade union rights into onboarding and HR communications.
  • Establish protocols for handling union access requests.
  • Ensure compliance with new recognition requirements and maintain accurate records.

Workplace harassment protections (October 2026)

Employers will face new duties to prevent workplace and third-party harassment:

  • A legal duty to take all reasonable steps to prevent harassment.
  • Liability arises if harassment occurs due to insufficient preventative measures.

Actions:

  • Conduct workplace risk assessments to identify potential harassment risks.
  • Develop robust anti-harassment policies and reporting mechanisms.
  • Train staff and managers on recognising, preventing, and addressing harassment.

Fire and re-hire restrictions (October 2026)

The Act introduces new protections against fire-and-rehire practices:

  • Certain variations to employment terms will be restricted.
  • Dismissals linked to restricted variations will be automatically unfair.

HR Actions:

  • Audit employment contracts for variation clauses and assess their compliance.
  • Train managers on alternative approaches to renegotiating terms.
  • Develop consultation processes to manage changes collaboratively with employees.

Unfair dismissal protections (January 2027)

Perhaps the most anticipated and debated change being introduced, the Act introduces enhanced unfair dismissal protections, including:

  • A six-month qualifying period for unfair dismissal claims, replacing the current two-year threshold.
  • Removal of the statutory cap on compensatory awards, allowing higher payouts for unfair dismissal claims.

Actions:

  • Review probationary period processes to align with the new six-month qualifying period and provide sufficient opportunity to review new recruits in a timely manner.
  • Train managers on fair dismissal procedures to mitigate risks of costly claims.
  • Update recruitment and onboarding practices to ensure clear documentation and fair treatment during probation.

Zero-hours contracts and guaranteed hours offers (2027)

The Act imposes stricter regulations on zero-hours contracts:

  • Employers must offer guaranteed hours to qualifying workers based on average hours worked during a reference period.
  • Workers will have rights to reasonable notice of shifts and compensation for late changes or cancellations.

Actions:

  • Audit current zero-hours and agency worker arrangements to identify qualifying workers.
  • Develop internal protocols for offering guaranteed hours and managing shift changes.
  • Ensure compliance with notification and compensation requirements, while minimising administrative burdens.

Flexible working (2027)

The Act strengthens employees’ rights to request flexible working:

  • Requests must be granted unless refusal is reasonable and based on statutory grounds.
  • Consultation with employees before rejecting a request becomes mandatory.

HR Actions:

  • Review and update flexible working policies to reflect stricter requirements.
  • Train managers on handling flexible working requests sensitively and fairly.
  • Implement clear procedures for consultations, appeals, and record-keeping.

Equality Action Plans (2027)

  • Large employers will be required to publish equality action plans.
  • Plans must address prescribed gender equality matters, such as reducing the gender pay gap and supporting employees through menopause.

Actions:

  • Begin developing an equality action plan, even before regulations are finalised.
  • Gather relevant data on gender equality metrics and identify areas for improvement.
  • Ensure senior leadership is engaged in driving gender equality initiatives.

Annual leave records (2027)

  • Employers will be required to keep records of workers’ annual leave for six years.
  • Non-compliance will result in fines.

Actions:

  • Implement systems to track and retain annual leave records securely.
  • Audit existing records to ensure compliance with the six-year retention requirement.
  • Train HR teams on record-keeping best practices.

The Employment Rights Act introduces a wide range of changes that will reshape employment practices across sectors. By acting now to review policies, train staff, and implement necessary systems, you can ensure compliance and support employees effectively during this transition. While the Act presents challenges, it also offers opportunities to foster a fairer and more inclusive workplace.

You can track the progress of the Act and the regulations accompanying it Employment Rights Act tracker.

If you would like any further information on the Act or to discuss support in getting ready for the changes the Act will bring in, contact Lisa Reynolds in our team on 07771316123.

Supporting staff who are struggling at Christmas

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Whilst Christmas can be the most wonderful time of the year, it’s important that employers recognise that it can also bring challenges for some team members for a variety of reasons. Over the 2022 festive period, Samaritans responded to over 250,000 calls for help in the UK. How can employers ensure a balance between the joy and spirit of celebrating the calendar year end, alongside those team members who may be finding the festive period trickier?

As a useful starting point, think about the reasons why people may find Christmas time a challenging time. These could include:

  • Money worries – The cost of living crisis continues to impact employees, and ongoing cost increases can be particularly felt around Christmas time.
  • Grief – the holiday seasons often act as particular points of remembrance for lost loved ones, especially if this year may be the first Christmas period they are no longer with us.
  • Family pressures – for some, spending time with families can cause pressure around expectations.
  • Social Media – this can impact self-esteem, with people comparing themselves to others and having unrealistic expectations of what the festive period should be.
  • Loneliness – people can feel alone or left out because everyone else seems happy and spending Christmas in big groups, when they are not.
  • Feeling overlooked – people may not celebrate Christmas as they celebrate alternative religious festivals instead, which do not get the same attention.

What can you do as managers?

Ideally as managers you know your team members well, and will have an awareness of how Christmas time may impact them. Additional steps to think about include:

  • Being open and approachable – by creating an atmosphere where team members feel they can speak up and be honest about their feelings, this can help you talk through how they may need any additional support. Let them know it is okay not to feel okay.
  • Ensure any Christmas celebrations are inclusive – think about how work-related Christmas activities can be optional, without any pressure. If individuals do not want to attend a Christmas party, their wishes should be respected and not questioned about.
  • Consider costs – if staff need to contribute financially to Christmas celebrations, such as meals or Secret Santas, think about the costs and how these can be minimised.
  • Signpost to professional support – If you feel that staff need additional support, signpost them to resources available, such as through any EAP provider, or organisations such as MIND, the Samaritans and Anxiety UK.
  • Consider leave and flexibility around time off – if you are aware that individuals do not celebrate Christmas but celebrate another religious festival, think about how you can manage leave to ensure they can have time off that is important to them. Individuals who have recently lost someone, may want additional compassionate leave as part of the grieving process near Christmas time.

For further advice on supporting your team during the Christmas period, contract Rachel Walker in our team on 07392090890.

How can employers tackle the growing issue of sickness absence?

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Did you catch the ‘Keep Britain Working’ Review by former John Lewis CEO, Sir Charlie Mayfield in the news lately? The independent review, commissioned by the Department for Work and Pensions highlights the alarming rise in sickness-related absences, with a staggering £85bn lost annually due to health issues affecting the UK workforce.


The predictions for the future are equally stark. The review found that 800,000 more people are now out of work due to health reasons compared with 2019, and if left unchecked, a further 600,000 individuals could leave the workforce due to health conditions by 2030.

As a consequence, the report calls for urgent action to address the growing problem of economic inactivity, especially among young people suffering from mental health challenges and older workers facing musculoskeletal problems. For organisations, this means shifting from reactive to proactive management.

What does proactive management look like in practice?

Create a supportive workplace culture

It may not be rocket science, but fostering a supportive workplace culture can pay dividends in terms of improved staff morale and attendance.

Fostering an open, supportive work environment means conversations around health are normalised, resulting in issues surfacing before they become long-term absences.

Implement clear communication protocols

Mayfield’s report emphasises that employees often disconnect from work during absence – making the return more difficult. Maintaining sensitive, structured contact with employees on sick leave is therefore crucial. Regular check-ins help employees stay connected to the workplace and offer opportunities for timely support and intervention.

Promote wellbeing initiatives

The review highlights a “surge” in mental health conditions among people aged 16-34, with 530,000 young people citing mental health as their primary health barrier. Creating psychologically safe and well-managed environments is essential – the British Psychological Society notes that work can improve wellbeing only when conditions are healthy.

Employers therefore need to adopt tailored strategies to improve engagement and prevent long-term withdrawal from the labour market. Examples include:

  • Provide accessible mental health support, such as EAPs, counselling, or partnerships with local services.
  • Introduce mentoring, structured onboarding and job-confidence programmes for young starters.
  • Review workplace contributors to poor mental health: job design, unrealistic workloads, digital overload, or toxic team dynamics.

Flexible return-to-work plans

Transitioning back to work after an illness can be challenging. Tailored phased return-to-work plans that consider an employee’s specific needs and condition can improve both their recovery and their return to full productivity. Leading employers such as Tesco, Google UK and John Lewis – now part of a government-backed partnership – are already piloting frameworks to refine return-to-work success.

Best-practice elements can include:

  • Early and tailored support during absence.
  • Multi-disciplinary input (manager, HR, Occupational Health, external professionals).
  • Graduated duties and realistic timescales.
  • Regular review and adaptation, rather than a one-size-fits-all model.

The way forward

As the recent report highlights, the rise in sickness absence is not an insurmountable problem, but it requires a proactive approach. Employers can significantly reduce the impact of sickness absence by focusing on creating supportive environments, clear communication channels, and health-conscious workplaces.

Businesses that act now can reduce costs and improve the long-term health of their workforce, ensuring both employees and employers thrive together.

If you need tailored support in addressing workplace challenges or fostering a culture of trust, please contact Bethan Arora in our team on 0117 992 9261.

The traitors at work: Building trust and navigating workplace deception

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Inspired by the intrigue and drama of the popular show ‘The Traitors’, this article explores the dynamics of trust, deception, and collaboration within the workplace. HR professionals play a pivotal role in fostering a culture of trust and addressing challenges related to dishonesty or manipulation. This piece offers insights and strategies to help HR teams navigate these complex issues.

The importance of trust in the workplace

Trust is the cornerstone of effective team dynamics. When employees trust their colleagues and leaders, they are more likely to collaborate, communicate openly, and contribute their best efforts. Conversely, a lack of trust can lead to disengagement, conflict, and reduced productivity.

‘The Traitors’ reminds us how easily trust can be eroded when deception, or even the perception, takes hold. In the workplace, even small acts of dishonesty or disingenuous behaviour can snowball into larger issues, undermining team morale and organisational goals.

Spotting and addressing deceptive behaviour

HR professionals are often the first line of defence against workplace deception. Examples might include an employee who exaggerates their qualifications or experience, leading to disruptions in workflow affecting team performance. Likewise, staff may have a hidden agenda in the context of team collaboration, perhaps withholding critical information or manipulating discussions to serve their own interests, but ultimately creating conflict. Other instances could include misrepresenting the hours worked/overtime claimed, which not only impacts financially but can also lead to resentment among colleagues. We also see the impact of undermining colleagues, but intentionally (or unintentionally) spreading false information or gossip about colleagues to damage reputation, gain a competitive edge or advance their own career. This behaviour can create a toxic work environment, erode trust, and negatively impact team cohesion.

Recognising manipulative or dishonest behaviours early can prevent them from escalating. Signs may include inconsistent communication, reluctance to share information, or actions that contradict stated intentions.

Once identified, addressing these behaviours requires tact and strategy. HR professional can combat this by promoting a zero-tolerance policy for workplace bullying and fostering open communications. Open conversations, mediation, and clear policies on workplace conduct can help resolve conflicts and rebuild trust. In some cases, formal investigations may be necessary to ensure fairness and accountability.

Fostering psychological safety

Creating an environment of psychological safety is essential for preventing deception and fostering trust. Employees should feel safe to voice concerns, share ideas, and admit mistakes without fear of reprisal. HR can support this by listening, promoting transparency, encouraging feedback, and ensuring leaders model honest behaviour.

Psychological safety also involves addressing systemic issues that may inadvertently encourage deceptive behaviours, such as overly competitive environments, certain targets/reward structures that focus on individual not team output, or unclear expectations.

Creating psychological safety in the workplace requires employees to feel confident that management and HR are addressing concerns and taking action when needed. However, HR professionals often face the challenge of balancing transparency with confidentiality. While employees may expect visible action, certain matters – such as disciplinary processes or sensitive personal issues – must remain private to protect the individuals involved and comply with legal obligations.

This lack of visibility can sometimes lead to misconceptions or frustration among staff, who may feel that concerns are being ignored or unresolved. To successfully navigate this, HR can take proactive steps to build trust and demonstrate accountability without breaching confidentiality:

  • Communicate policies and processes: Clearly outline the steps HR takes to address workplace issues. While specific details cannot be shared, employees can be reassured that robust procedures are in place to handle concerns fairly and effectively.
  • Be consistent in messaging: Ensure that HR communications consistently emphasise the importance of confidentiality while reinforcing the organisation’s commitment to resolving issues and fostering a positive workplace culture.
  • Provide updates where appropriate: For broader workplace matters, such as initiatives to improve team dynamics or address systemic concerns, share regular updates on progress. This demonstrates that action is being taken and keeps employees informed without revealing sensitive information.

By openly acknowledging the constraints of confidentiality and maintaining consistent communication, HR can strike the right balance – building psychological safety and trust while protecting the integrity of sensitive processes. Employees will feel reassured that management and HR are actively working to create a safe and supportive environment, even when specific details cannot be disclosed.

Building a culture of transparency and accountability

Transparency and accountability are key to maintaining trust within teams. HR can lead initiatives that promote open communication, such as regular team meetings, clear reporting structures, and accessible grievance procedures.

Accountability involves holding individuals responsible for their actions while supporting them in making amends. This balance helps create a fair and respectful workplace where trust can thrive.

Working together to build trust

The lessons from ‘The Traitors’ remind us that trust is fragile but essential in any collaborative environment. As HR professionals, you have the tools and influence to build a culture where trust flourishes and deception is minimised, to create workplaces where everyone feels valued and empowered.

If you need tailored support in addressing workplace challenges or fostering a culture of trust, please contact Jo Bradbury in our team on 07570372118.

How Narrow Quay HR can support Healthcare Providers

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Narrow Quay HR: Tailored HR support for healthcare providers, including pragmatic and cost-effective advice on employment matters, contract and policy review, training, workplace mediation, leadership development, and more.

Healthcare Providers face unique and often complex HR challenges. With an ever-changing regulatory landscape, increasing patient demands, and the need to maintain a motivated and engaged workforce, it is vital for healthcare organisations to have robust HR frameworks in place. As a specialist HR consultancy that sits within VWV, Narrow Quay HR (NQHR) is exceptionally well-positioned to support healthcare providers by offering tailored HR solutions that address their specific needs.

NQHR history and background

NQHR was founded in 2017 by two lawyers in VWV’s Employment Law team, Caitlin Anniss and Sarah Martin. Since then the team has grown considerably and today all of our HR consultants are either fully qualified employment lawyers or experienced HR professionals who give our clients both solid legal grounding and pragmatic HR advice. The delivery of commercial, creative and pragmatic advice is tailored for each client, regardless of the size of the organisation. Narrow Quay HR has extensive experience working with healthcare providers.

Key Services Healthcare Providers

  1. HR Retainer Service: Our monthly or annual retainer package offers flexible HR support to your organisation at a level tailored to your HR needs. Your dedicated named HR consultants are on hand to all aspects of HR support, advising on complex employee situations, drafting letters and emails, or simply acting as a sounding board. We work proactively alongside you to support you in managing challenging issues and achieving your organisation’s strategic people goals. There is the option to add insurance to the retainer to provide peace of mind in the event that matters proceed to a legal claim
    1. Employment Contracts and Policy Audits: Ensuring that employment contracts and policies are up-to-date and legally compliant is crucial. Narrow Quay HR can review and update contracts, handbooks, and policies to reflect current legislation and best practice. This helps both to mitigate risks and maintain a positive employer-employee relationship. We also offer an updating service, giving you piece of mind that the documents remain current.
    2. HR Training: Training is essential for maintaining a high-performing workforce. Narrow Quay HR provides bespoke training sessions tailored to the healthcare sector. This includes training on managing difficult conversations, handling absences and performance issues effectively and broader management and leadership training. , .
    3. Workplace Mediation: Conflicts in the workplace can be particularly disruptive in a healthcare setting, where teamwork and collaboration are essential. Narrow Quay HR provides impartial mediation services to help resolve conflicts quickly and effectively, minimising disruption and maintaining a harmonious working environment.
    4. Workplace Investigations: Unfortunately, sometimes serious disciplinary or grievance matter arise in the workplace , which require impartial and thorough investigations. Narrow Quay HR offers a confidential and professional investigation service, ensuring that matters are handled fairly and in compliance with employment law. This allows organisations remain focussed on their core activities, confident that the issue is being dealt with professionally and effectively.
    5. Coaching and Leadership Development: Effective leadership is critical in all sectors and the healthcare sector is no different. Narrow Quay HR offers  coaching for practice managers, partners, and other leaders to enhance their management skills and support their professional development.

    Narrow Quay HR stands out for its practical, client-focused approach. We understand the pressures faced by healthcare providers and work closely with clients to deliver tailored solutions that are both pragmatic and cost-effective. Our emphasis on plain English advice ensures that clients can easily understand and implement their recommendations. We work closely with our colleagues in VWV and will always let you know if we consider that their qualified legal advice would be helpful.

    The healthcare sector is a uniquely demanding environment, but with the right HR support, organisations can overcome challenges and thrive. Narrow Quay HR’s expertise, tailored services, and practical approach make us an invaluable partner for GP practices and other healthcare providers. Whether it’s resolving workplace disputes, providing training, or managing HR processes, Narrow Quay HR ensures that healthcare organisations are equipped to meet their workforce needs with confidence.

    For more information, please contact Andrew Miles at Narrow Quay HR by telephone on 07468698975 or by email at amiles@narrowquayhr.co.uk

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    The First 6 months: Recruitment, Induction and Probation

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    We are delighted to invite you to Narrow Quay HR’s next HR Club session: The First 6 months: Recruitment, Induction and Probation, a practical, one-hour webinar designed to support in-house HR teams and anyone responsible for managing HR issues within their organisation. The session will take place online from 9am to 10am on Thursday, 14 May 2026.

    With the upcoming changes in 2027 reducing the qualifying period for unfair dismissal to six months and removing the compensation cap, effective probation management will become more critical than ever. Strong probationary practices, alongside effective recruitment and induction are vital tools for onboarding and retaining talent while managing organisational risks.

    This session will provide practical tools, insights into good practice, and highlight common pitfalls, enabling you to approach recruitment, induction, and probationary periods with greater confidence and consistency.

    What we will cover:

    – Effective recruitment

    – The importance of the induction process

    – The purpose and importance of probation periods

    – Setting clear expectations and objectives during probation

    – Conducting effective probation review meetings

    – Addressing concerns or performance issues during probation

    – Making informed decisions at the end of the probation period

    – Practical dos and don’ts drawn from real-life scenarios

    Who should attend?

    This session is designed for business leaders, HR teams, line managers and anyone responsible for people and culture within their organisations.
    We look forward to welcoming you to this insightful session, helping you prepare for these upcoming changes and manage probation periods effectively.

    Speakers: Lisa Reynolds and Sarah Martin