Do You Know How Narrow Quay HR Can Help You and Your Organisation?

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Our team are delighted to offer a wide variety of flexible and practice HR services to our clients. Don’t miss our list of HR services below, designed to suit your needs, whether you need support with  particular issues or day-to-day support.

If you’d like more information on any of these services, please get in touch with us free today and we’d be happy to chat with you.

Workplace Investigations

High quality workplace investigations are one of the flagship services we offer. Our highly experienced investigators regularly carry out complex and sensitive workplace investigations into grievances, disciplinary allegations and complaints. We can provide an impartial investigator and ensure that investigations are carried out effectively, thoroughly and with minimal disruption.

Find out more about investigations.

HR Solutions and Retainers

If you’re looking for cost-effective and flexible HR support, we provide a range of retainer options for businesses, schools and charities. Our team of experienced HR consultants offer expert advice and are all either former employment lawyers who now specialise in HR, or highly experienced HR consultants.

Whether you need a monthly retainer contract to remove the burden of managing day-to-day HR issues, or simply want a trusted expert to use as a sounding board on a regular basis, we offer flexible and practical options to suit the needs of your organisation.

Find out more about retainers.

HR Outsourcing

Need additional HR support for some of your projects? Perhaps you are planning a consultation exercise, want to carry out a culture review, look at your pay structure or need support for a panel with a hearing. We can provide onsite support to provide you with additional capacity or expert advice and guidance. We can work alongside your senior leaders to provide strategic support or can take your projects off your hands and run the processes for you.

Find out more about outsourcing.

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Training

Narrow Quay HR can provide a range of flexible and bespoke training for your organisation. Training can be provided remotely online or in person. Our experienced consultants have well-grounded knowledge and expertise on a variety of topics, and always ensure training sessions are engaging, interactive and focus on lots of practical scenarios.

We regularly provide training to help to upskill your line managers, focusing on practical scenarios and using our specialist knowledge and experience. We also provide a short eLearning course for line managers.

Find out more about training

Mediation

If you have workplace conflict, mediation can provide an effective and confidential solution for those involved. Our qualified mediators are impartial and professional. The process is flexible and can be used part way through a formal process or as an alternative to using a formal process. It can provide a cost effective solution to workplace conflict.

Find out more about mediation.

HR Audit and Employment Documents 

We can carry out an audit of your current HR practices and procedures to identify gaps, check compliance and suggests areas of focus. We can provide you with up to date and maintained tailored employment documentation, including employment contracts, freelancer agreements and employment policies – all on the basis of agreed fixed fees.

Find out more about HR audits.

If you would like to enquire about any of our services and how we can help you, please see more details on our website, or contact Caitlin Anniss in our team on 07909 683 938

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When It All Kicks Off – Is Supporting a Football Team Considered a Philosophical Belief?

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You may have seen a recent Tribunal case involving Mr McClung – a subcontractor, and importantly for this Tribunal case, a lifelong Glasgow Rangers fan. He alleged that a manager, who was a Celtic fan, did not offer him later work due to his support of the rival Glasgow team.

What’s Considered a ‘Philosophical Belief’?

This is not the first time I have heard similar tales, and not just in Tribunal judgments. In Bob Mortimer’s brilliant autobiography, ‘And Away’, he wrote about his time in a chicken abattoir/processing plant. He was wearing the shirt of his beloved Middlesbrough and was given the worst job in the plant (it’s too stomach churning to go into the details) because his manager was a supporter of a local rival. This sort of thing does happen.

Mr McClung claimed that his support of Rangers was so strong and such an intrinsic part of his existence that it was akin to a philosophical belief. To meet the ‘philosophical belief’ threshold, a person’s belief must be:

  • genuinely held
  • not an opinion or viewpoint
  • must be a substantial aspect of human life and behaviour
  • must have a certain level of cogency, seriousness, cohesion and importance
  • must be worthy of respect in a democratic society and must not conflict with the fundamental rights of others

The Tribunal found Mr McClung met the first test but not the others.

I am not sure I agree with this decision, Mr McClung told the tribunal hearing that supporting Rangers is a way of life and it was as important to him as it was for Christians to attend church. I think there was probably an element of the Tribunal not wanting to open the floodgates to other similar claims.

Resolving Differences in Opinion

Importantly, just because his passion for Rangers has been found to technically not amount to a protected characteristic, it is still worth considering what the company could have done differently.

If it did identify that there was tension between a manager and subcontractor would it not have been better to try to get them to work together and to put aside any differences? You don’t necessarily need them to be best friends, just to be able to work together. These things can be achieved.

If the company had taken steps to manage the conflict it could have meant that the two people could have carried on working together and avoided a time consuming and expensive Tribunal claim. No doubt both sides would have paid their own legal costs and so the company’s ‘victory’ would still have come at a substantial cost. That might all have been avoided with better, more proactive management of this situation.

For specialist HR support with managing conflict in the workplace, please get in touch with Simon Martin on 07384 813076 in our team.

Are You Impacted by the Brazel Judgment? What Should You Do If You Are?

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Now and again, we get an employment law decision from the Supreme Court that is very important. When this happens employers need to sit up and take note.

The decision in Harpur Trust v Brazel is one of the those decisions, particularly for our clients in the education sector and also for those in the hospitality sector.

In terms of the legal implications of the decision, we can’t put it any better than Simon Bevan, employment partner at VWV, has in this excellent article and we would urge you to review this if you haven’t done so already.

I Think We’re Impacted, What Next?

If you employ part-year and irregular hours workers and retain them on a year round basis, then you may well be impacted and you’ll need to take the time to work through the questions that Simon identifies. This may not be straightforward and you will not be alone in seeking some specialist assistance with this. Do get in touch and we can help support and signpost you.

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While We Work This Out, What Should We Say to Staff?

You might be getting questions from staff and if this is the case, it may be prudent to issue a holding communication to say that you are aware of the judgment and are considering it.

Alternatively, you might decide to hold off with any communications until you’ve had an opportunity to consider the implications and decide on how you want to address matters such as your contractual arrangements and any backpay due to staff.

Whichever route you choose, we would urge you to tackle this issue head on as it’s not something that it going to go away and proactively tackling it will help you to manage your costs and budget in the longer term.

For specialist support with the impact of this judgment on your organisation, please contact Sarah Martin in our team on 07799 136091.

Are You Ready for National Inclusion Week 2022?

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This year National Inclusion Week 2022 is from 26 September to 2 October. What are you doing to champion inclusion and diversity in your workplace?

National Inclusion Week (NIW) is a week dedicated to celebrating inclusion and taking action to create inclusive workplaces and to celebrate, share and inspire inclusion practices.

Founded by Inclusive Employers and celebrated annually, National Inclusion Week is now in its tenth year and this year’s theme is ‘Time to Act: The Power of Now’.

Building on from last year’s them #UnitedForInclusion, which connected 60 million employers and employees to celebrate diversity and inclusion, this year’s theme is about maintaining momentum and moving that unity into action.

Why Is It Important?

Annual events such as NIW are timely reminders that creating an inclusive workplace that values diversity remains a continuing priority for all organisations. There are financial benefits too. Research by Deloitte found that diverse companies enjoy 2.3 times higher cash flow per employee.

People want to work for employers with good employment practice, with open and inclusive workplace cultures where everyone feels valued, respects colleagues, and where their contribution is recognised.

To maintain a competitive edge, businesses need everyone who works for them to give their best contribution and that means ensuring recruitment and retention practices prioritise inclusion and diversity so employers have the skills and talent they need.

What Positive Actions Can You Take?

Celebrating an annual event is a great start and can provide a real focus for your activities, but it’s important to turn that commitment and celebration into ongoing action.

Conduct an Audit

Do you know how diverse your organisation is? Conducting an audit of your employees’ demographics will identify underrepresented groups of people and highlight potential unconscious bias within your business practices.

Review Your Recruitment Process

If your audit has highlighted underrepresented groups, review your hiring processes to remove any opportunities for bias in selection.

Create an Employee Diversity and Inclusion Forum

Engaging with your employees to both inform and direct actions for change can be really powerful. Use this group to sense check actions for change to ensure they are tangible and meaningful for your company. Employees will feel involved in subjects that are important for them and it reinforces a commitment for ongoing dialogue with your workforce.

Organise Inclusion Training

Inclusion is not a quantifiable achievement, but an ongoing commitment to equality. It underpins all employment practices so that means it’s important to educate all employees so they understand what it means for them and their own responsibilities to achieving it.

Document Your Approach

Building on any training, it is important to document your approach via policy documents, such as a code of conduct and ensure these can be accessed by employees easily.

Volunteering or Fundraising for an Inclusion Charity

Volunteering is a powerful way to give back to your community. It allows organisations to continue supporting people most at risk, and pioneer inclusivity within society.

Volunteering and fundraising often encourages open, productive conversation surrounding a sensitive topic in a relaxed environment, with employees united under a common goal. To encourage your employees to take part, consider offering paid volunteering days.

Create an Inclusive Annual Calendar

Your workplace may celebrate Christmas and Easter, but what about Diwali and Hanukkah? Do you recognise International Women’s Day, LGBTQ+ Pride Month and Black History Month? Each of these celebrations is equally important and should be recognised in your business.

By creating an inclusive calendar, this will allow your team to easily identify any upcoming dates that you should acknowledge both publicly and within your company, to ensure all employees feel a sense of belonging.

Lead by Example

A business is only as progressive as its senior figures, so if you do not pioneer inclusivity, neither will your company. Along with your policies, it is critical that your senior managers reflect the commitment you’ve made to valuing diversity and inclusion in how they engage with and manage their people.

Consider Your working Environment

It is important to recognise that your staff each require different environments to succeed, so while some thrive in a busy open office, others would benefit from a calmer room where they can focus. Consider what opportunities you have for creating a workplace that is an inclusive place for all employees to belong.

Narrow Quay HR have a wealth of experience to support in this areas – from running training on unconscious bias to helping with your policy documents.

For specialist HR support with any of these issues, please contact Sue Meehan Boyes in our team on 07384 468797.

Zero-Hours Contracts – Good, Bad, or Room for Improvement?  

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We take a closer look at a recent CIPD report on zero-hours contracts, which considers how zero-hours contracts are used, alongside their benefits and drawbacks for both employees and workers.

The CIPD, the professional body for HR and people development, published their report on 11 August 2022 and it is titled ‘Zero-hours contracts: Evolution and current status‘.

What Actually Are Zero-Hours Contracts?

Unlike a traditional contract of employment, a zero-hours contract offers no guarantee of work. This is an agreement between two parties where one may be asked to perform work for another. There is no set number of hours, and the individual will only be paid for the work they actually do, which they aren’t obliged to accept.

There isn’t currently a legal definition of a zero-hours contract, so it’s essential to make these arrangements clear in the contract, and reference the intended employment status, namely whether the individual is a worker or employee.

Zero-hours contracts have had a bit of a bad press, with some commentators suggesting that they are abused by employers. However, more recently they have been seen in a more favourable light – particularly since in 2015, a clause which prevented individuals from working elsewhere was banned. The CIPD report offers a valuable review of the current position and makes some suggestions as to best practice.

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What Suggestions Have Been Made?

We think the below suggestions are all very sensible and reflect practices that we would want to see in a business that values its workforce and commits to kind and respectful working practices. Therefore, we recommend you give some thought to whether there are areas where you could improve.

  • Employers should only use zero-hours contracts where the flexibility inherent in these types of arrangement suits both the organisation and the individual.
  • Employers should consider whether zero-hours working is appropriate for their business and whether there are alternative means of providing flexibility for the organisation, for example, through the use of annualised hours or other flexible working options. Zero-hours working lends itself to situations where the workload is irregular, there is not a constant need for staff, or staff needs are driven by external factors outside the employer’s control.
  • All zero-hours contract workers should receive a written copy of their terms and conditions (both workers and employees became entitled to this as a day one right on 6 April 2020). Employers should also set out in atypical workers’ contracts the notice required by either organisations or individuals if they’re unable to meet their contracted commitments.
  • Employers should set out in the contract the employment status of those engaged on zero-hours contracts and conduct regular reviews (at least once a year) of how these contracts are operating in practice. Reviews should include conversations with line managers and staff on zero-hours contracts. If the reality of the employment relationship no longer matches the contract of employment, one or the other should be adjusted to bring them into line.
  • Employers need to provide training and guidance for line managers to ensure they are managing zero-hours workers in line with their employment status. Training must ensure that line managers are aware that zero-hours workers have a legal right to work for other employers when there is no work available from their primary employer.
  • Comparing different contract types, standard permanent employees fare better in both skills development and career development than those on temporary or zero-hour contracts. To address this, employers and line managers need to ensure that atypical workers are eligible for their organisation’s training and development activities. Performance management processes should also be setup to give atypical workers regular feedback.
  • Employers should provide zero-hours workers with reasonable compensation if pre-arranged work is cancelled with little or no notice. We believe a reasonable minimum would be to reimburse any travel expenses incurred and provide at least an hour’s pay as compensation. Some employers appear to go further than this, for example by paying employees in full for shifts cancelled at short notice. This seems a reasonable position if organisations also prevent or penalise employees from cancelling pre-arranged work at short notice.
  • Employers should ensure there are comparable rates of pay for people doing the same job regardless of differences in their employment status. This could be written into employment policies and terms and conditions with practice reviewed periodically.

For information on how to best manage casual workers’, their rights and entitlements, or drawing up a contract to suit your business needs, please contact Kirsty Hunt in our team on 07384 813077.

Long COVID – How Can Employers Best Support and Manage Staff?

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As long COVID has recently been ruled as a disability, we consider the implications for your workplace sickness management processes. 

Although we are approaching two and a half years since the pandemic hit the UK and living and working with COVID has become routine and common-place, long COVID remains a relatively new condition, with its effects still being properly researched. For employers this is likely to be a cause for concern, given the potential impact on the workforce.

In research conducted by the Chartered Institute for Personnel and Development (CIPD) and Simplyhealth at the beginning of 2022, 46% of surveyed organisations had employees who have experienced long COVID in the last 12 months. Whilst this number will continue to fluctuate, it is potentially a significant number of employees who will be trying to work whilst coping with long COVID symptoms. 

There is an expectation that more long COVID cases will come to tribunals, following the recent preliminary ruling in a Scottish tribunal case that long COVID did meet the definition of disability.  

What Is long COVID?

It is described as the persistence or development of symptoms attributed to COVID-19, lasting more than twelve weeks after initial infection. 

Common symptoms include: 

  • extreme tiredness, difficulty sleeping
  • shortness of breath
  • chest pain or tightness, heart palpitations
  • problems with memory and concentration
  • dizziness
  • joint pain, pins and needles
  • depression and anxiety
  • tinnitus, earaches
  • nausea, stomach aches diarrhoea
  • loss of appetite
  • a high temperature
  • cough, sore throat
  • headaches
  • changes to sense of smell or taste
  • rashes

People can experience the effects of long COVID for weeks, months and even years. Symptoms can come and go over time, sometimes getting better and sometimes getting worse. This means it can affect someone’s ability to work and/or cause them to have higher rates of absence.    

With the potential to last beyond twelve months and to have an adverse effect on day-to-day activities, this is where the question of disability comes in. Long COVID has been found to more severely affect older people, ethnic minorities and women.

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Effective Steps for Employers

With inconsistent performance and increasing absence, it’s easy to see how an escalation to capability processes could happen for an employee suffering with long COVID. 

As with any complex sickness issue, it’s important to seek expert medical advice before rushing into a management decision. This is where an occupational health referral can really help but ensure that you ask the right questions:

  • Is there an underlying medical condition?
  • How might it affect the individual’s performance of their duties?
  • What reasonable adjustments could be made in the short or long term? 
  • Whether or not the individual is likely to be covered by the Equality Act?

For this last question, the advice may not always be conclusive but the focus here should not be on determining whether an employee’s condition is a disability, but on getting them back to working at their best. This is where the reasonable adjustments – such as changes to hours and responsibilities, place of work – can really help.  

An Individual Response

With individuals being affected in different ways by a vast array of possibly fluctuating symptoms, a ‘one size fits all’ approach to absence management is unlikely to be possible. It’s therefore important to look at each case individually.

As well as considering and discussing any occupational health recommendations, employers should engage with individuals directly to understand what support they need during any absence and in their return. 

Ensure regular meetings – both during their absence and once they return to work – to provide an opportunity for them to raise any concerns they may have. Checking in regularly upon their return will not only provide positive dialogue and focus on their wellbeing but will also allow you to table any concerns re. workload and productivity early. Along with any adjustments this will demonstrate the support put in place by an employer.

What Else Can Employers Do?

Review existing absence management policies for employees with long term health conditions to ensure these are flexible to respond appropriately. Policies provide guidance but it may be necessary to tailor these to individual situations, for example considering the viability to revise absence thresholds. 

Utilise occupational health assessments as appropriate to discuss how and when an employee can return and what reasonable adjustments can be put in place to support their return, such as hybrid working, flexible hours, adjustment to responsibilities.

Consider refresher training for line managers on absence management processes, in particular the  use of occupational health referrals. Don’t assume your managers are confident in dealing with these situations as some may have had little or no experience of them and may be anxious about getting it right.

Similarly, you might want to provide awareness training for managers to increase their understanding of long COVID and its potential impact on employees and linking this up with absence management processes.

Looking Ahead

The number of people experiencing ongoing symptoms following a COVID-19 infection will likely increase over the coming months and years, and with that a possible increase in unfair dismissal claims. The argument for proactively supporting individuals to return to, and remain at, work is therefore strong. 

How employers deal with such cases could impact not only dismissal claims, productivity, recruitment and training costs of replacing exiting employees but also employee engagement. With competition fierce for skilled employees, employers who demonstrate supportive and positive management of employee wellbeing, including long COVID, will have a better chance of managing turnover and retaining employees.

If you have any questions about absence management, occupational health referrals or other HR queries, please contact Sue Meehan Boyes in our team on 07384 468797.

Surviving the Great Resignation – How Can Your Business Recognise and Retain Staff?  

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The Great Resignation describes the large numbers of workers who were reportedly leaving their jobs, or thinking about it, during 2021. 

Some evidence suggests that this is still evident into 2022 – according to Microsoft’s 2022 Work Trend Index 43% of employees surveyed said that they were considering changing jobs within the next year.

People Management also report data gathered by Owl Labs which suggests that one in four UK workers are currently looking for a new role. (People Management, June 2022).

Why Is There a Great Resignation?

For many workers, the pandemic provided an opportunity to reassess their work and life priorities and perhaps prompted a change in mindset – leading them to a career move, a shift to home based work, or perhaps an earlier retirement than anticipated.  

Some workers had time away from work on furlough, perhaps giving them time to consider future career moves. Certainly a move to home working, for some, will have prompted thoughts about different work options which may not have appeared possible in the pre pandemic world. The pandemic may also have led people to reassess what it is most important to them and to consider how they want to spend their time.

What Is the Impact on Employers? 

With large numbers of staff apparently considering a job change or career move, it is more important than ever to think about the retention and employee engagement of your key staff. This is particularly important at a time when recruiting staff can be extremely difficult.

There are some things that you could consider in your workplace:

  • Can you offer flexible working? Not all employers can offer remote working or flexible hours but think about what you can offer to make working for your organisation more attractive.
  • Look carefully at your benefits package. Aside from pay, which will be high on the agenda for many workers at present, what other benefits can you offer that are appealing to staff? Extra holidays, well-being initiatives and health insurance may be attractive.
  • Look at your workplace culture and take steps to promote a positive workplace environment. Think about what your values are and embed them within your workplace.
  • Consider a focus on internal mobility within your organisation. This is often an area which is not a key focus within organisations, with People Management reporting that 70% of HR professionals do not have a clear strategy on internal mobility within their organisation.
  • Consider how effectively you use your professional development processes. Could you focus more on career development for your staff, or perhaps introduce mentoring or coaching schemes?
  • Look at how well you advertise internal vacancies to your existing staff.

We’re Here to Support You

The Narrow Quay HR team can work with you to improve your retention rates and look at your employee engagement by analysing your pay and benefits package, reviewing your workplace culture and helping to embed your core values within your workplace, and working with you to develop a focus on internal mobility.  

For more information on how we can support your organisation, please contact Caitlin Anniss in our team on 07909 683 938.

Is It ‘Just Banter’? How Do You Draw the Line in Your Workplace?

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Banter in the workplace can help build good working relationships amongst staff, but with a 45% increase in tribunal claims relating to workplace banter, it’s clear the lines between banter and harassment are getting increasingly blurred.

A few years ago a company asked us to deliver some training for their staff on the subject of workplace banter. They had identified that in a particular area of their business, things had become a little bit too well, bantery, and they were concerned that the invisible line we all talk about was in the process of being trampled over.

According to recent research conducted by employment law firm GQ Littler, they were right to be concerned. The number of tribunal claims relating to workplace banter has increased by 45% in the last year. 

The statistics refer to the number of claims where ‘banter’ was an integral part of the employers defence, the ‘it was just a bit of banter’ defence.

What Does the Law Say About Banter?

As you might imagine, the term ‘banter’ is not one that is defined in law. 

The Equality Act 2010 prohibits less favourable treatment on the grounds of ‘protected characteristics’, namely sex, race, sexual orientation, age, disability, gender reassignment, pregnancy and maternity and marriage and civil partnership. 

Employers need to be concerned as they can be vicariously liable for the acts of their employees. In simple terms this means a claim can be brought against the employer and the employer can be held responsible and ordered to pay compensation. 

What Are the Common Issues?

Often, the sorts of issues that can give rise to unhappy employees are jokes or nicknames that are intended to be, and often are funny. However, the reason it’s tricky is because, as Joe Lycett recently found out when a member of his audience reported one of his jokes to the Police, what one person finds funny, another can find offensive.

So how can employers create the right balance of creating a workplace that encourages a collegiate atmosphere where people get on well and develop relationships but don’t offend one other?

Best Practice

In truth, employers probably need to accept that their staff are not going to get it right all of the time. But there are things employers can do to help (and minimise their potential liability if it does go wrong). Suggestions include:

  • Set the right tone – it’s got to start with senior staff and line managers. If they are not behaving in a respectful and appropriate way, it will inevitably lead to problems.
  • Create an environment where people are confident to call out or challenge behaviour they find upsetting or offensive. Often things deteriorate when they are allowed to fester. If people feel comfortable to speak up then issues should hopefully be easier to resolve.
  • Ensure managers are skilled in having difficult conversations. It is a skill and it can be learnt. Things rarely improve if they are not addressed.
  • Consider how you incorporate the types of positive behaviours you want to see from staff into your core values or a company charter. It is one thing having a dignity at work or bullying policy for when things go wrong but implementing these things can be a more proactive and positive tool.
  • Offer staff training, either on induction or as part of a more general training agenda. It does no harm for any of us to be reminded about these issues and it can be a helpful reset button if you’ve identified that there is a problem.

Our team are experienced in offering bespoke staff training for a variety of organisations. Please get in touch if you’d like to discuss training on workplace banter, managing difficult conversations or your other training needs. Please contact Sarah Martin on 07799 136 091.

Conflict at Work? Workplace Mediation Could Save Your Organisation Thousands

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Surprising statistics in a recent ACAS report estimated that workplace conflict cost organisations £2.85 billion in 2021. Workplace mediation is becoming increasingly popular as a more efficient, cost-effective alternative to formal legal proceedings.

The Cost of Workplace Conflict

The ACAS report ‘Estimating the costs of workplace conflict’ was published in May 2021. The analysis was provided by Professor Richard Suandry of the University of Sheffield Management School and Professor Peter Urwin of the Centre for Employment Research, University of Westminster. 

The headline statistics were a wake-up call. 

  • The cost of conflict to organisations was estimated at £2.85 billion, averaging out across employees this equates to more than £1,000 each. 
  • Close to 10 million people experienced conflict at work – of those over half suffered stress, anxiety and depression as a result.
  • Just under 900,000 took time off work – nearly half a million resigned and more than 300,000 employees were dismissed.

This analysis was based on 2018-19, impacted by #MeToo and BLM, but pre-COVID, which has further changed the landscape of work and employee expectations, as socio-political aspects of society that impact the workplace. It is anticipated that the cost of living crisis and summer of discontent will also impact more localised conflict.

Workplace Mediation Is Restorative and Cost-Effective

There is a growing demand for a restorative justice approach. This is where workplace mediation is most useful – as an informal and early intervention, with a no blame and win-win approach and ideally before the conflict becomes too entrenched and toxic. 

The role of the mediator in workplace mediation is to provide confidential, impartial and non-judgemental support to all parties. The mediator will foster a safe and constructive environment with open and honest dialogue to explore issues, with an aim to encourage participants to shift away from their adopted positions. The mediator will not direct or provide solutions – they come from the participants themselves, and own the outcomes.

How Does Mediation Work?

Workplace mediation usually takes place over a day, with some pre-planning and information for the participants, so they know what to expect. The individuals that take part must do so willingly, otherwise mediation will not work. 

The individuals involved are helped to articulate what the issue is, and to be heard (each individual has uninterrupted time when they are brought together). It is an opportunity to explore feelings and needs, to share hurt, which is rare in the workplace. Each participant is heard. Everyone engages equitably. 

The mediator will help all parties to generate and evaluate opportunities for future working. An agreement reached at the end can be useful, often just having the facilitated conversation can be enough to become unstuck and gain some movement and clarity.

Mediation can be used as an early intervention and an alternative to formal processes. It can be used part way through a formal process that will be paused, it can also be an outcome from a formal process It should not be used where there is a large imbalance of power, for bullying and harassment cases or where a formal disciplinary or grievance process is required.

Not all conflict is bad, conflict can be creative and help find solutions.

Narrow Quay HR offer a workplace mediation service. Our team of accredited mediators will be expanding in the autumn.  We offer an initial free of charge meeting to explore if mediation would be helpful.

For more information or support, please get in touch with Sarah Carrington in our team today on 07918 451 453.

The Future is Hybrid

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Hybrid working seems to be the new normal. With a quarter of workers now choosing to work remotely and from the office, we take a look at how you can best manage your workforce and employee expectations. 

Working Remotely and In the Office

Hybrid working allows your employees to split their time between working remotely and from the office. For most, this means working from home, but this could also mean working from a shared space, or even the local coffee shop! It doesn’t just stop there… more and more businesses are adopting a much more flexible way of working generally, including a shorter working week, compressed hours or term-time only working. There’s lots of possibilities.

What Are the Advantages?

Hybrid working not only offers more flexibility, but also supports a better work life balance, and contributes to positive mental health and wellbeing. Research has also shown that embracing flexible working pattern increases productivity. It can even help reduce overheads by saving on office space!

What’s the Difference Between Hybrid Working and Flexible Working?

There is no legal requirement to adopt a hybrid working model. It’s up to the employer to develop a practice that works best for the business and staff. There is also no requirement to have a hybrid working policy in place (although we would always recommend this as best practice).

There is an obligation on an employer to consider a request for flexible working if the employee has the necessary qualifying service of 26 weeks. Employees must provide a reason for their request, and give due consideration as to how this might impact your business.

Employers are under a duty to meet with the employee and properly consider the request, needing a good business reason to refuse. A flexible working request can include a request to make a temporary or permanent change to working patterns or location. If the employee isn’t happy with the outcome, they have a legal right to appeal, and must be taken through the appropriate appeal process.  

The Government are now also considering, whether the 26 week working requirement should be abolished, and this should in fact, become a day one right. Given the change in working culture, this is not surprising, but no decisions have been made yet.   

We have set out below some practical considerations to think about when adopting a hybrid working model, and how best to manage this.

Hybrid Working Policy

Having a policy in place can be a useful management tool and help enforce those necessary boundaries. This can be used to identify when and how often attendance at the office is expected, what is expected from remote workers (including communication guidance), and information about the use of equipment or IT security. You can also set out that all important health and safety information.

Effective Communication

Working remotely can often feel isolating, and when things are busy, those employees can sometimes be forgotten. This in turn can impact performance and productivity. Being clear about your expectations from the outset, and ensuring you plan ahead will help to manage this, and keep your employees on track.

This could include an online open door policy, diarising regular one to ones, and holding weekly team meetings by video call. Either way, ensure regular face to face contact is made, so those working remotely do not feel excluded, and that communication is effective.

Working Environment

Having a safe and comfortable working environment is essential to productivity. Think about whether those employees working from home have access to a suitable space to work, and to the equipment they need. Is there anything you need to provide, or any safety checks to be carried out? Is there a requirement for reasonable adjustments?

Managing Your Employees

It’s important to manage staff working remotely, as you normally would if they were in the office full time. Ensure staff have the same opportunities as those in the workplace, and that training and development needs are still being met. This could even include training for line managers on how to effectively manage those who have adopted hybrid working.

Finally, you may wish to consider the approach taken in Tokyo, where a whole new way of working has been adopted for those finding it hard to find their focus and meet deadlines!

For more specialist support with how best to manage hybrid working, please contact Kirsty Hunt in our team on 07384813077.