Training
Tailored Training
We work alongside you to provide bespoke HR training, specifically tailored to your workplace. Our experienced consultants have well-grounded knowledge and expertise on a variety of topics, and always ensure training sessions are engaging, interactive and focus on lots of practical scenarios.
From tackling sickness absence and concerns around workplace banter to interview skills for line managers and best practice for appraisals – we offer a vast range of HR training courses.
How we work?
- Assess needs – we meet with you to get to know how your workplace operates and identify specific training requirements.
- Develop content – we create tailored materials addressing your unique challenges and goals.
- Deliver training – interactive sessions are conducted, focusing on practical scenarios relevant to your organisation.
- Follow-up support – we follow up to measure successful implementation of learned skills.
Get in touch with one of our HR Consultants today to discuss your specific HR training requirements.
How We Can Help
Industry Experts
Training is delivered by our dedicated team of HR experts who have extensive and specialist knowledge of HR best practice and employment law.
Interactive Content
Our practical, personalised and interactive approach helps your staff fully engage throughout their training and get the most out of the session.
Flexible Learning
Training can be online or in-person to suit your needs. We also offer a series of short eLearning courses for line managers on HR & Employment Law with VWV Plus eLearning Solutions.
Essential HR for Line Managers
We cover how to manage disciplinaries, grievances and investigations and also covers performance management and difficult conversations in the workplace.
Suitable For: Those staff with line manager responsibilities who are either new in post or as a refresher.
Effective Performance Management and Appraisals
We cover the practical skills required, how to set objectives and some of the tricky areas which can crop up.
Suitable For: Those staff who are responsible for conducting appraisals and those with HR responsibilities in their workplace.
Managing Absence in the Workplace
We look at best practice in relation to managing both short term and long term absence issues. We cover issues such as tackling high short term absence issues, when to more from an informal to formal stage, guidance on how to conduct effective meetings and when to involve occupational health and how to ensure you obtain effective guidance from occupational health.
Suitable for: Managers and those with HR responsibilities in their workplace.
Conducting Effective Workplace Investigations
Practical training on managing investigations covering the employment law context and the practical skills required as part of the investigation process. Delivered by HR Consultants with lots of experience of undertaking investigations into complex issues.
Suitable For: Employees who may be asked to undertake investigations as part of their role or with those in a designated HR role.
Workplace Banter
The course looks at what banter is, why it can cause a problem in the workplace, the potential risks, dealing with unacceptable behaviour, setting the tone and parameters at work. We use case studies to highlight the key legal issues involved and provide practical tips for dealing with them.
Suitable For: Employees, managers and those with HR responsibilities in their workplace.
Psychological Safety in the Workplace
This course will address the definition of psychological safety; canvass psychological safety’s importance in respect of legislative compliance and best practice; highlight the significance of psychological safety in respect of promoting wellbeing, innovation and performance; identify barriers to psychological safety; adopting mechanisms and practices to enhance psychological safety and wellbeing, and canvassing the fundamental role of culture and leadership in creating a supportive and psychologically safe workplace culture.
Suitable For: Those with HR responsibilities in their workplace.
Equality, Diversity and Inclusion
Organisations will be at different stages of their EDI journey and this is therefore an area where a bespoke solution is required. You may be looking for an introductory course on the key concepts or require training on unconscious bias or psychological safety to sit within a wider EDI programme.
Suitable For: All levels of management and those with HR responsibilities in their workplace.
Neurodiversity in the Workplace
This course begins by exploring and understanding neurodiversity and the importance of embracing neurodiversity in the workplace. It further covers: best practices for supporting neurodiverse employees, including effective communication strategies, reasonable adjustments and accommodations; practical guidance on recruitment, onboarding and career development; and assessing how implementing more inclusive practices can enhance innovation and creativity.
Suitable For: Managers and those with HR responsibilities in their workplace.
Difficult Conversations
Navigating difficult conversations is something that often arises when dealing with performance issues, delivering feedback, or managing conflict in the workplace. Participants will learn communication techniques and practical strategies on how to approach these conversations with professionalism, clarity and empathy.
Suitable For: Managers.
Don’t Miss Our HR Club
Our free quarterly virtual HR club offers you the opportunity to receive training on topical HR matters. Recent sessions include:
- Managing Workplace Investigations
- Supporting Employees Through the Menopause
- Data Protection Issues
Testimonials
“Andrew, with his expertise in education HR, was just so good. Knowledgeable, efficient and supportive. A good listener and adviser. The other Panel members agree that the process went so smoothly due to Andrew’s expertise and careful guidance. Andrew needed to refer some matters to your legal team as the issue was sensitive. That advice came back promptly and clearly. This gave all of us confidence in the decision Andrew guided us towards – which it what we thought but having Andrew’s reassurance was invaluable. Cannot commend Andrew Miles highly enough.”
“We have used Narrow Quay’s retained HR service for the last year, and it has been transformational for us. Our senior managers now feel supported when navigating some often complex HR issues, and know that there is a professional yet empathetic voice at the end of the email or phone. The advice provided has been nuanced to our organisation, pragmatic, in-depth and salient. Requests have been responded to in a very timely way and frequent communication over the phone is always much welcomed – it is much easier to talk HR issues through. We are delighted with our relationship with Narrow Quay and look forward to another year of working together.”
“Massive belated thank you to Simon Martin for delivering a tailored session for our managers at Phoenix on employment law and HR challenges. A really engaging session providing fundamentals and stories of where things can go wrong if you don’t keep employees at the heart of your organisation. Great to be back working together again – creating healthy work cultures”
“This is essential training for any organisation. The content was well delivered by staff with well-grounded knowledge and expertise, and the session was dynamic and interactive. It really got the staff team to think about their personal biases and our institutional practice. It has heightened our awareness and further opened the door for us to continue the discussions about our organisational culture.”
“Narrow Quay HR were recommended to me to help with a complex and sensitive consultation process. I was immediately impressed with their professional, friendly and proactive approach. They had a keen understanding of the education sector and as an independent school I found their expert assistance invaluable”
“Participants’ feedback was overwhelmingly positive with every session being rated either Good or Outstanding. This was one of the best professional development days that we have had from an external provider and I can recommend Sarah and Caitlin without hesitation.”
“It was a constructive and positive experience working with the Narrow Quay team. We were provided with expert contextual advice and the professional, fully-engaged service helped us resolve a number of complex HR issues, aiding whole School strategic development. Highly recommended.”
“Caitlin always considers our situation holistically, taking the bigger picture view, and delivers a creative, original and well considered opinion.”
“Sarah’s advice has been excellent throughout.”
“We have used Simon on occasions to meditate between colleagues. We were very pleased with the resolution and the parties have a much-improved working relationship. We would happily use Simon and Narrow Quay’s services again.”
Other Services
Workplace Mediation
Manage workplace conflict effectively and confidentially with our professional and impartial mediators. Find pragmatic, effective solutions for all involved.
HR Outsourcing
Outsource HR projects to save valuable time, money and to have confidence that your projects are being managed by highly capable and specialised HR experts.
HR Solutions & Retainers
Whether you need a monthly retained contract to help manage day-to-day HR issues, or want a trusted expert to use as a regular sounding board, we offer flexible and practical options.
